Greetings Members and Friends, Access a PDF of the May issue and digital posts here.
We hope that you are safe and well during this challenging time. It seems like business will continue as unusual for the rest of the year. We appreciate the opportunity to join you on that journey and look forward to the day when we all come out the other side. Despite the challenges, there is still a steady stream of industry news and information of value to our readers and we are committed to being at the forefront of disseminating that information.
We are excited to share our May Service and Services issue with you. It’s also our 400th issue! It includes stories on what’s next for MPS, how to fix your service operations, and how one OEM enhanced its service capabilities with a new app for dealer service techs.
Our CR CONNECT—2020 Dealer Tour continues with a visit to Doing Better Business’s (DBB’s) Pittsburgh, PA, location. Our Editor-in-Chief Scott Cullen traveled to Pittsburgh on March 9 to meet with Deb and Joe Dellaposta just before the U.S. began to shut down, but he still returned with a great story about a successful family business that takes pride in its culture. In addition, you’ll find articles about the future of A3, a celebration of a highly respected dealer who recently retired, an engaging interview with founder Frank G. Cannata to celebrate our 400th issue, and more.
You can access The Cannata Report’s May 2020 Service & Services issue PDF on the upper left-hand corner of the thecannatareport.com’s MAGAZINE landing page, or via digital posts.
May highlights include:
Please reach out to me at cjcannata@cannatareport.com with any questions, issues, or comments. We welcome your feedback as we strive to provide you with the very best reporting and analysis of the industry.
Charles J. Cannata (CJ)
President and CEO
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