Last November during our 34th Annual Awards & Charities Dinner, long before the current COVID-19 pandemic, we asked thought leaders from various segments of the industry—OEMs, dealers, software, and services providers—to share the biggest challenge facing dealers in 2020. We had a diverse mix of responses to that question and over the past few weeks we have been sharing short videos of their responses. Our seventh video features Phil Boatman, director of business development/alliances, Lexmark.
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