At our 34th Awards & Charities Dinner in November, long before the current COVID-19 pandemic, we asked thought leaders from various segments of the industry—OEMs, dealers, software, and services providers—to share the biggest challenge facing dealers in 2020. We had a diverse mix of responses to that question and over the next few weeks we will share short videos highlighting those responses. Our sixth video features Mark Hart, executive director of business development and national accounts, ACDI.
Up next, Lexmark’s Phil Boatman.
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