Technology Trends

AI and ChatGPT represent the hottest trends of 2023, so what happens when The Cannata Report asks it to evaluate three dealer’s websites?

Copier service technicians like being needed. Clients prefer them that way, too. So, what makes a winning service tech?

The Xerox PrimeLink Series of light production machines allow office technology dealers to move upstream.

A3 multifunction printers represent an aging technology, but manufacturers like Ricoh’s are enhancing the technology to make it more relevant to today’s workforce.

Xerox CEO Steve Bandrowczak took time from his busy schedule to sit down with Frank and me for an exclusive interview during the Xerox Partner Summit in Miami last month.

Further contraction in the office technology industry is not out of the question after the Ricoh and Toshiba Tec announcement.

Is there a way to make the printing industry attractive to a younger generation of workers who are digital natives?

Sharp’s Shane Coffey answers The Cannata Report’s Frank G. Cannata’s questions about the new Sharp production print line.

Rebranding to Distribution Management has been a game changer for the company as it diversifies its offerings.

Digital media is shaping the work and social habits of a younger generation of workers and that digital trend will continue.

Digitalization of business process services for major accounts in North America is a priority of Ricoh’s 21st Mid-Term Management Plan.

Managed Print Services is nothing special anymore. It should come naturally to anyone selling document input/output hardware.

Why the office equipment channel can’t afford to ignore AI.

Despite taking a licking from a change in workstyles and A4, A3 technology keeps on ticking.

Hybrid work, downsized workplaces, and fully featured products are expanding the opportunities for A4 technology.

Like all technology and services across the document imaging industry, print management software and MPS are changing and evolving. To learn how we spoke with three industry thought leaders who shared their opinions.

The research firm Markets and Markets, the enterprise content management (ECM) opportunity has grown to some $60 billion with the global pandemic serving as a boon to accelerate growth.

GreatAmerica Financial Services describes 1nVOICE® as a complete systematic process that works with the dealer’s technology solutions to offer a simplified process for billing.

Your reputation is at stake if you don’t get it right. Usually, when writing a column about cybersecurity, I would have given…

As office technology dealers explore new ways to diversify, laptop sales provide a foot in the door, especially in the era of hybrid work.

For dealers looking for an innovative entry point into managed IT, Intermedia’s UCaaS offering may be the way to do it.

A recent survey about ChatGPT has The Cannata Report’s Scott Cullen thinking about the ramifications of AI in the office technology and publishing industries.

Ricoh’s outgoing President and CEO, Yoshinori Yamashita has announced that the company will be strengthening its regional strategy to drive growth in 2023 and beyond under the leadership of Akira Oyama.

As diversification rages throughout the office technology and services channel, dealers need to understand that as they diversify, it’s impossible to be an expert on everything they sell.

As more manufacturers introduce office and production print devices based on inkjet technology, dealers need to decide if this represents a legitimate diversification opportunity.