Technology Trends

What does it take to win at managed IT? That’s the million-dollar question and one dealers of all sizes have struggled with at one time or another. But we aren’t…

In April, BEI Services released what it described as the industry’s first iDaaS (Imaging Device-as-a-Service) model for dealers. The company demonstrated its…

Would you rather sell a commodity or value?If commodities are your preferred offering, you need to think hard about whether that is a good long-term…

As dealers offering managed print services (MPS) know, managing supplies is a key component to a successful relationship with customers. While many dealers opt to…

By now, it should come as no shock that the statistics for printing in color are compelling. According to a recent Xerox study, business documents reproduced in color are resulting…

In February 2019, OKI Data introduced three models in the COREFIDO EX series MFPs for the Japanese domestic market with an industry first seven-year warranty and…

Let me start this column with an anecdote. Officially, the culture of printing dates back to at least 3,500 BCE. Being bold, you may even go back to the days when our…

Show me a dealer who isn’t aligned with one of the many software providers servicing the dealer channel and I’ll show you a dealer who isn’t long for this world. Those…

Inkjet technology is poised to make a huge splash across the independent dealer channel. But is the channel ready for inkjet. Some OEMs think so. To get a sense of…

Ink has been around longer than writing. Some experts describe prehistoric art in Africa or France as paintings, but it’s basically ink on the wall. Sort of like what…

Our Virtual Panel series continues this month in our print edition with comments from the Big Six OEMs, as well as HP and Xerox. The panel responds to questions, some submitted by our Dealer Advisory Board…

Demand for office MFPs and printers has hit its peak, and copier manufacturers are developing new businesses that are expected to grow in the future. One new business…

Let me start this column with an anecdote.  As we all do, I recently downloaded a report from a dealership’s website. Of course, to download this report, I had to leave my…

A sea of change is in store for the dealer of the future, driven in large part by the shifting tides of technology and new business models. Many of the forces that will shape…

Last September, I gave a presentation at PRINT 18 about augmented reality, an awkward and nebulous phrase that is usually abbreviated to AR. Much to my surprise,…

HP Inc. has announced it reached a milestone one-thousand HP Indigo Series 4 presses sold, amid growing customer momentum for its 29 inch (B2) platform across commercial and labels…

May 25, 2018″”D-Day for data protection. Or so it felt. In reality, this day only marked the start of the enforcement of the General Data Protection Regulation,…

As businesses and other organizations become more attuned to cybersecurity and other security related issues, some are…

Is the term “internet terrorism” overly dramatic? Maybe, maybe not. The U.S. Department of Justice (DOJ) doesn’t seem to think the descriptor is too strong…

The entry point was the company’s website. Behind the pretty pictures, alluring copy, and links to other pages was a little gap in the code, an open door that…

Have you heard about the latest opportunity in managed services? Security. That’s right, security. As more dealers make the move into managed services,…

It’s easy to forget about your website. Company name, contact info, a few shiny product photos, what else do you really need? Your sales reps are the ones generating…

On September 1, 2018, Canon Marketing Japan, the organization that controls domestic sales of Canon products in Japan launched NETEYE, an online…

Is it really the time of the year again to look back at the year that was? Let’s start with a brief recap of 2018, and then consider what 2019 may bring to the…