Ricoh

Each year we ask dealers to rate their primary A3 MFP suppliers as “Excellent,” “Very Good,” “Good,” “Fair,” or “Poor.” Occasionally, there are dealers that prefer not…

Remember the days of the old NOMDA show before NOMDA became BTA and before the OEMs began having their own individual dealer meetings? This…

In addition to asking dealers to rate their A3 manufacturers, we asked them to rate their primary A4 manufacturers. With companies such as HP, Lexmark,…

As we did last year for the first time, we continue to gauge dealer optimism and pessimism in three areas””A3, A4, and production print. Not every dealer offered…

It’s the end of the month which means it is time for us to cull our news archives and identify what we deem as the Top 10 stories for October 2018. There was a lot of news…

Ricoh has announced the acquisition of MakeLeaps, Inc., a provider of cloud-based billing management software. The completion of the acquisition is scheduled for November…

I arrived in Chicago for Print 18 on Sunday September 30th wondering if the rumors about the show being on life support were true. What I saw and heard over the next…

If there’s one thing you can count on at The Cannata Report is that every year””at least the last 33″”we conduct our annual Survey of independent dealers. It’s a…

This year’s survey garnered the greatest number of responses in the history of the survey””338 with 330 of those representing the Big Six manufacturers…

We started separating the A3 and A4 MFP lines with our 2014 Survey and continue to do so today. Prior to 2014, the number of lines per dealer was influenced by…

The days of the dealer dedicated to a single A3 manufacturer may be waning, but as we’ve seen during the past three years of the Survey, that figure has…

This year, we saw a modest increase in the number of dedicated dealers compared with 2017, which we attribute to the greater number of Survey respondents…

When analyzing our Survey results, we do not base our findings on profitability and choose to examine revenue. This year, the total dealer revenue of our entire…

Up until our 32nd Annual Dealer Survey in 2017, we tracked the numbers for the $5 Million-Plus Club, dealers with revenues of $5 million or greater. During the…

Since we began tracking dealers’ engagement in MPS, it’s been fascinating to watch the evolution of this offering. As much as MPS has become seemingly…

Providing managed IT or managed network services continues to be the most golden of opportunities for the dealer channel. (We’ll refrain from using “managed…

If service is core to a dealership’s business, then there is great value in examining the makeup of a dealership’s technical operations with an emphasis on…

Private-equity money continued to flow into the channel in 2017; Ricoh sold much of its SMB MIF to a select group of dealers, which strengthened their…

Since we began conducting this Survey, there hasn’t been a single year where acquisitions were not shaping the dealer landscape in one way or another. The days…

Even before we started asking dealers to identify their greatest opportunities for growth, the dealer channel has been constantly on the lookout for the next…