Frank Cannata recaps Ricoh USA’s Philadelphia dealer meeting, a meeting that covered an array of strategic initiatives critical to its dealers and allowed them to offer feedback to Ricoh executives.
Managed IT Services
Managed IT support and network management services provide businesses with cloud-based and on-premise oversight of processes, information, and technologies in a distinct system designed to implement a business’s technical capabilities. It also includes remote monitoring and management, cloud computing, infrastructure as a service, software as a service, and ECM systems.
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Office technology dealers offer digital transformation in managed services to provide innovative digital technologies for their customers.
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Technology Trends
Talking Digital Transformation with Konica Minolta and Its Dealers
by Scott Cullenby Scott CullenKonica Minolta is creating programs to help its dealers with their digital transformation and to diversify into new and more profitable segments such as production and industrial print, VoIP, managed IT, and e-commerce.
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CR-Connect Dealer TourGeneral Profiles
CR-Connect Dealer Tour: Rite Technology’s Righteous Path
by Scott Cullenby Scott CullenUnder the leadership of church minister turned office technology dealer David Polemini, Rite Technology is thriving in a competitive market thanks to the way it conducts business and its mission to expand its offering outside of traditional office copiers/MFPs.
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Breaking News, Business & Finance
ConnectWise Integrates with OpenAI to Solve Complex Problems and Save Time for MSPs
by Scott Cullenby Scott CullenConnectWise announced an integration with OpenAI’s ChatGPT with its remote monitoring and management (RMM) tools—ConnectWise Automate and ConnectWise RMM.
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Breaking News, Business & Finance
ConnectWise Invites Companies to Submit Innovation Solution Ideas for 2023 PitchIT Competition
by Scott Cullenby Scott CullenConnectWise is inviting firms to compete in its 2023 PitchIT Accelerator Program, which will choose three finalists to present their solutions at IT Nation Connect 2023 in Orlando, Florida.
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Breaking News, Business & Finance
ARCOA Group Partners with All Copy Products to Expand Office Technology Solutions with the Help of Amplified Solutions
by Scott Cullenby Scott CullenARCOA Group announced its partnership with All Copy Products with the help of Amplified Solutions. This partnership will allow both companies to expand their services and offer customers…
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Awards & Charity
Channel Futures Names Arlin Sorensen of ConnectWise as one of the Top 20 Managed Services Channel Leaders for 2022
by Scott Cullenby Scott CullenConnectWise announced that Channel Futures has recognized Arlin Sorensen, VP of Ecosystem Evangelism, as one of its Top 20 Managed Services Channel Leaders for 2022. The annual list highlights…
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Breaking News, Business & Finance
ConnectWise Partners with Evo Security to Deliver Identity and Access Management (IAM) Platform to IT Solution Providers
by Scott Cullenby Scott CullenConnectWise announced a global strategic partnership with Evo Security to deliver a consolidated IAM platform. Partnering with Evo will offer TSPs tools to secure and streamline access to devices…
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Awards & Charity
Konica Minolta Honored with 2022 ‘ASTORS’ Homeland Security Award
by Scott Cullenby Scott CullenKonica Minolta announced it is the recipient of a Platinum 2022 ‘ASTORS’ Homeland Security Award from American Security Today (AST) for its FORXAI Secure Access solution…
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Breaking News, Business & Finance
Prosource Announces New Leadership to Drive Strategic Growth Plan
by Scott Cullenby Scott CullenProsource announced the addition of Jay Cartisano as president of Prosource’s imaging and managed print services business and the promotion of Jeff Loeb to president of Prosource Technologies…
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Breaking News, Business & Finance
The Sailor Group Partners with ConnectWise
by Scott Cullenby Scott CullenThe Sailor Group, Inc. announced their partnership with ConnectWise to enable their customers to share and automate critical data between both systems…
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Konica Minolta announced it has received the gold award in the cybersecurity category of the 2022 Merit Awards for Technology for its Managed Endpoint Detection and Response…
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Hiring & RetentionBreaking News, Business & Finance
ConnectWise and CompTIA Invite Job Seekers to Punch Their Ticket to Tech
by Scott Cullenby Scott CullenJob seekers with an interest in working in technology and a desire to enhance their digital skills are invited to apply for their Ticket to Tech, a new career training initiative from ConnectWise…
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CR EventsBreaking News, Business & Finance
ConnectWise Announces Full Agenda, Sessions, and Speakers for IT Nation Connect 2022 in Orlando (and Virtually), November 9-11
by Scott Cullenby Scott CullenConnectWise announced the full agenda and lineup of speakers and sessions that will be featured at this year’s IT Nation Connect, taking place November 9-11 in Orlando, Florida…
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Breaking News, Business & Finance
ImagEze Announces Name Change to Watchkeep
by Scott Cullenby Scott CullenImagEze announced a new name: Watchkeep. The new name better reflects the full suite of Managed IT Services solutions and technology the…
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Breaking News, Business & Finance
Keypoint Intelligence Partners with Agile Cybersecurity Solutions
by Scott Cullenby Scott CullenKeypoint Intelligence and Agile Cybersecurity Solutions announced they have entered into a strategic partnership, combining Keypoint Intelligence’s…
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Dealer Survey & The Cannata Dinner
37th Annual Dealer Survey: Managed IT
by Scott Cullenby Scott CullenExhibits 1.31-1.35 Since 2019, the percentage of dealers offering managed IT services has been fluctuating between 44% and 46%, not bad considering…
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Dealer Survey & The Cannata Dinner
37th Annual Dealer Survey: Revenue and Productivity
by Scott Cullenby Scott CullenExhibits 1.36-1.38 Exhibit 1.37 shows the average number of sales reps per dealer across all manufacturers. We began presenting this data in…
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CR-Connect Dealer Tour
CR-Connect Dealer Tour: Professional Business Systems’ Vision Quest
by Scott Cullenby Scott CullenA spirit of cooperation and a mutual vision across generations positions the dealership for greatness. Above: Matthew, Matt, and Mitchell Mawby According…
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Breaking News, Business & Finance
ConnectWise Introduces Raghu Ram Bongula as Chief Technology Officer
by Scott Cullenby Scott CullenConnectWise announced the appointment of Raghu Ram Bongula as its new chief technology officer. Bongula brings two decades of leadership with a…
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In a lot of ways, information technology (IT) makes the world go round. Nowadays, it’s at the core of all business operations,…
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Awards & Charity
Konica Minolta Named to MSSP Alert’s Top 250 MSSPs List for 2022
by Scott Cullenby Scott CullenKonica Minolta Business Solutions announced MSSP Alert, a CyberRisk Alliance resource, has named the company to its Top 250 MSSPs list for 2022. Th…
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Awards & Charity
ConnectWise Named Expert Insights Fall 2022 Best-Of Winner for Remote Monitoring and Management
by Scott Cullenby Scott CullenConnectWise has been recognized with Expert Insights “Best-Of” award for its Remote Monitoring and Management solutions. ConnectWise RMM…
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Breaking News, Business & FinanceOffice Technology Acquisitions & Mergers
GoodSuite Acquires Strata IT
by Scott Cullenby Scott CullenGoodSuite announced it has acquired Strata IT, a Los Angeles-based provider of enterprise-level managed IT services. The acquisition expands…