Managed IT Services

Syncro announced the launch of its latest feature, Ticket Sentiment Analysis, as part of its Smart Ticket Management suite.

CompTIA announced the pending sale of the Association’s certification business to a private equity partnership.

After dropping to 43% a year ago, the percentage of dealers offering managed IT services rose to 47% in this year’s Survey.

As office technology evolves, dealers that want to remain relevant with customers and continue growing their businesses must diversify their product offerings.

The Cannata Report speaks with DEX Imaging’s CEO Dan Doyle Jr. about Gamut Capital Management’s acquisition of DEX Imaging from Staples, which closed in June.

Leading MSP growth platform The 20 today announced its acquisition of Collabrance, LLC., an award-winning master managed IT services provider based in Cedar Rapids, Iowa.

As private-equity-owned dealerships across the country flex their financial muscles and expand their footprints, some privately held independent dealerships like DOCUmation, based in San Antonio, Texas, are meeting this competition head on.

Stramaglio Consulting announced that Proven IT has joined The Consortium.

Does your dealership understand what it takes to catch the managed services wave?

Avoid following the same blueprint used for your imaging business when launching a managed IT services business.

As the office technology industry trends further toward offering managed IT services to their clients, a lot of attention has been paid to the ways a dealer’s hardware sales and service teams can generate leads.

Proven IT announced the appointment of Terry Dixon to president of sales effective immediately.

Modern Office Methods announced the launch of its new subsidiary, Obviam.

Pulse Technology has named Kouren Stepp of Mundelein, IL to the position of IT engineer. In this role, he will support clients who use Pulse Technology’s managed IT services.

This year’s IT Nation Connect was the largest IT Nation Connect conference ever, with 6,500 attendees, including more than 4,000 who traveled to Orlando, Florida, to attend in person.

Are you currently experiencing the fear of missing out (FOMO) on new technology? European Headlines columnist Petra Diener makes a case for why you shouldn’t have FOMO.

Attendance and participation at Camp ACDI 2023, a digital and diversification-themed event, was dominated by managed IT services and software channel brass from leading office technology dealerships.

How a website lead to Impact Networking, then a hack attack, led to a $9 million, five-year contract for cybersecurity and managed services.

ConnectWise showcased the evolution and future of its Asio Platform during CEO Jason Magee’s keynote, highlighting robotic process automation (RPA).

As the number of dealers participating in our 38th Annual Dealer Survey soared to 458 this year, we saw a modest decline in the percentage of dealers offering managed IT services.

Cybersecurity Awareness Month is an opportune time to acknowledge the many cyberthreats that can impact your dealership and your customers’ businesses.