Chicago area-based office technology dealer expands its presence to the Rocky Mountains.
Managed IT Services
Managed IT support and network management services provide businesses with cloud-based and on-premise oversight of processes, information, and technologies in a distinct system designed to implement a business’s technical capabilities. It also includes remote monitoring and management, cloud computing, infrastructure as a service, software as a service, and ECM systems.
-
-
Issue Announcements
March ’25 Issue: Discussions about Channel Transformation, including Essential Software and Where MFPs & MPS Fit In.
by Mark Vrunoby Mark VrunoInnovative is software is essential to evolving the partner channel. We take a look at this plus what’s going on with MPS, MFPs and more.
-
Hiring & Retention
The Service Tech Crunch: Why Hiring and Retention Is Harder than Ever and What Dealers Can Do About It
by Noel Wardby Noel WardAs experienced equipment technicians retire and fewer recruits enter the field, dealerships must rethink training, hiring and retention strategies.
-
CR-Connect Dealer Tour
CR-Connect Dealer Tour | The DME Playbook: Strategic Acquisitions, IT Services, and a Vision for the Future
by Scott Cullenby Scott CullenFrom managed IT and cybersecurity to e-commerce, Donnellon McCarthy Enterprises is evolving beyond traditional office technology. And. acquisitions are a major part of the Cincinnati-based dealership’s growth strategy.
-
Veterans
Veterans Way: Jay Bartlett’s Journey from Military Service to IT Leadership
by Frank G. CannataAn Air Force veteran shares his experience in special operations, his transition to civilian life, and advice for fellow veterans seeking meaningful careers.
-
Breaking News, Business & Finance
ConnectWise Revolutionizes Operations for IT Professionals with Next-Gen RMM and RPA Solutions
by Mark Vrunoby Mark VrunoIntelligent automation through RMM and RPA empower MSP and ITSM teams to drive measurable efficiency gains, elevate end-user experiences and reduce labor costs.
-
Breaking News, Business & Finance
Service Leadership Releases 2025 Annual IT Solution Provider Compensation Report
by Mark Vrunoby Mark VrunoAnnual report is leading source for compensation data and best practices of top-performing IT solution poviders.
-
Breaking News, Business & Finance
ConnectWise Elevates Managed Service Providers Community Focus with New Leadership, Enhanced Resources
by Mark Vrunoby Mark VrunoPeter Kujawa to lead newly consolidated Partner Communities org, bringing managed service providers (MSP) community resources under one umbrella. The new business unit is dedicated to amplifying the voice of its partner community, bringing new leadership and enhanced resources to IT Nation, which integrates existing ConnectWise programs.
-
Breaking News, Business & Finance
C Spire Opens State-of-the-Art Technology Hub to Serve Growing Alabama Customer Base
by Scott Cullenby Scott CullenC Spire announced the grand opening of its new office and technology hub in Homewood, Alabama.
-
Breaking News, Business & Finance
Watchkeep Acquires Managed IT Firm CMA in Pennsylvania
by Mark Vrunoby Mark VrunoFraser subsidiary expands its presence with the acquisition of Computer Management and Marketing Associates (CMA), a leading independent managed IT company in the Lehigh Valley.
-
Issue Announcements
February ’25 Issue: Discussions about Business Diversification Strategies, including MSP, Thermal Barcodes and UCaaS.
by CJ Cannataby CJ CannataHelping dealers with business diversification strategies to expand their product and service offerings is a perennial theme. What about your revenue streams? Are they recurring? Perhaps consider adding thermal barcode printers, laptop computers or/and managed IT services to your menu mix.
-
Technology Trends
Dealer Panel Q&A: Diversification Opportunities and Challenges
by Scott Cullenby Scott CullenFive Cannata Report Advisory Board members reveal what’s worked, what hasn’t, and what’s next in their diversification journeys.
-
Managed IT & Solutions
Mastering the MSP Model: A Dealer’s Blueprint for IT Services Success
by Mark Vrunoby Mark VrunoStrategies for unlocking growth opportunities in IT services.
-
Breaking News, Business & Finance
ECI Software Solutions Appoints Brian Hildebrand as Chief Information Officer
by Mark Vrunoby Mark VrunoA proven innovator in ECI’s IT and cloud strategy, Hildebrand strengthens ECI’s executive team and supports customer success, driving advanced and industry-focused technology development for SMBs.
-
Managed IT & Solutions
DEXTEK Takes Off: How DEX Imaging is Accelerating into the Managed IT Services Market
by Scott Cullenby Scott CullenDEX Imaging’s Bill Wosilius outlines DEXTEK’s strategic vision, market approach, and growth ambitions.
-
Breaking News, Business & Finance
DEX Imaging Expands Managed IT Services Division, DEXTEK, in Orlando, Florida
by Scott Cullenby Scott CullenDEX Imaging LLC announced the expansion of its new Managed IT and Cybersecurity Division, DEXTEK, to Orlando, Florida.
-
Breaking News, Business & Finance
The Kingston Training Group Announces Strategic Partnership with ConnectWise
by Scott Cullenby Scott CullenThrough this new alliance, ConnectWise will contribute up to 50% of eligible KTG investments directly from ConnectWise Market Funds, significantly reducing training costs for ConnectWise partners.
-
Breaking News, Business & Finance
DEX Imaging Launches New Managed IT & Cybersecurity Division: DEXTEK
by Scott Cullenby Scott CullenDEX Imaging LLC, the largest independent dealer of document imaging technology in the United States, announced today the launch of its new Managed IT and Cybersecurity Division: DEXTEK.
-
Breaking News, Business & Finance
Keypoint Intelligence Partners with Quantum Business Solutions to Launch Q2
by Scott Cullenby Scott CullenKeypoint Intelligence and Quantum Business Solutions unveiled Q2, a sales and marketing automation platform designed to transform operations for office technology and managed services dealers.
-
Breaking News, Business & Finance
Syncro Introduces Ticket Sentiment Analysis to Enhance MSP Customer Satisfaction
by Scott Cullenby Scott CullenSyncro announced the launch of its latest feature, Ticket Sentiment Analysis, as part of its Smart Ticket Management suite.
-
Breaking News, Business & Finance
Sale of CompTIA’s Certification Business Allows Greater Focus on IT Channel Membership and Expanded Charitable Giving
by Scott Cullenby Scott CullenCompTIA announced the pending sale of the Association’s certification business to a private equity partnership.
-
Dealer Survey & The Cannata Dinner
39th Annual Dealer Survey: Managed IT
by Scott Cullenby Scott CullenAfter dropping to 43% a year ago, the percentage of dealers offering managed IT services rose to 47% in this year’s Survey.
-
Dealer Survey & The Cannata Dinner
39th Annual Dealer Survey: Diversification Opportunities
by Scott Cullenby Scott CullenAs office technology evolves, dealers that want to remain relevant with customers and continue growing their businesses must diversify their product offerings.
-
General Profiles
DEX Imaging’s Dan Doyle Jr. Talks Acquisitions, Mega Dealers, IT Services, and More
by Scott Cullenby Scott CullenThe Cannata Report speaks with DEX Imaging’s CEO Dan Doyle Jr. about Gamut Capital Management’s acquisition of DEX Imaging from Staples, which closed in June.
-
Breaking News, Business & Finance
The 20 Expands MSP Growth Platform with Acquisition of Collabrance
by Scott Cullenby Scott CullenLeading MSP growth platform The 20 today announced its acquisition of Collabrance, LLC., an award-winning master managed IT services provider based in Cedar Rapids, Iowa.