Annual Dealer Survey

For the second consecutive year, the percentage of dealers participating in our Survey went up, as did the percentage of dedicated dealers from 36% last year to…

When analyzing our Survey results, we do not base our findings on profitability and choose to examine revenue. This year, the total dealer revenue of our entire universe…

Prior to our 32nd Annual Dealer Survey in 2017, we tracked dealers with revenues of $5 million or greater, calling this group “The $5 Million-Plus Club.” But times…

If a dealer is going to offer MPS, they”™d better have at least one printer line. Regardless of how dealers define their MPS offerings, printers remain a critical element…

In the wake of declining print volumes, we have been adamant that dealers need to seriously consider production print. We might add that industrial print is…

One of the misconceptions about MPS that we are as guilty of promulgating as others in the industry have, is that almost every dealer (or most dealers are) is…

Last year, 50% of Big Six dealers said they offered managed networked services (MNS). In this year’s Survey, that percentage declined to 46%. We don’t feel this drop…

This is the era of acquisitions. News of acquisitions may not be flowing in daily, but hardly a week goes by when an acquisition isn’t announced. Most of those acquisitions…

The flow of private-equity money into the channel continued unabated throughout 2018. Meanwhile, mid-sized and larger, well-funded dealers expanded their…

For years, progressive dealers have been looking for ways to grow their businesses beyond traditional office copying and printing. Call it diversification, if you will. The…

Being in Southern California always makes me happy and this August I had a chance to visit with our creative advisor Dave Noll on the Hollywood set of Punchline…

Here we are in May, and to get us started in what will be a busy month, Frank and I are headed…

One of the more gratifying aspects of creating our annual survey issues are the many compliments we receive from dealers, OEMs and other vendors in the channel about how useful…

This year marks the 40th anniversary of Marketing Research Consultants (MRC), the market research company, that would start publishing what would eventually…

We are officially in overdrive! Later this month, we’ll launch our 34th Annual Dealer Survey, sponsored by TIAA Bank for the sixth consecutive year and we…

On the heels of our 33rd Annual Awards & Charities Dinner, After Party, and Third Annual Women Influencers Brunch, The Cannata Report…

As our 33rd Annual Awards & Charities Dinner draws to a close early this morning, The Cannata Report launches our November 2018 Special Survey Issue,…

That sound you hear is a collective sigh of relief from the team at The Cannata Report now that we’ve completed Part II of our 33rd Annual Dealer Survey…

If we had to identify the one thing we appreciate most about the dealers who respond to our survey, it’s their honesty. That’s especially true when we ask them to…

The three biggest dealer concerns, as ranked by all of our Survey respondents, continue to be competing with manufacturer’s direct branches, declining…

One of the more intriguing findings from our Survey is dealer concerns. Each year we ask dealers to identify their greatest concerns from a list of 10 options, as…

Each year we ask dealers to rate their primary A3 MFP suppliers as “Excellent,” “Very Good,” “Good,” “Fair,” or “Poor.” Occasionally, there are dealers that prefer not…

Remember the days of the old NOMDA show before NOMDA became BTA and before the OEMs began having their own individual dealer meetings? This…

In addition to asking dealers to rate their A3 manufacturers, we asked them to rate their primary A4 manufacturers. With companies such as HP, Lexmark,…

Diversity, as well as consistency, continues to rule among the Big Six independent dealer community in the number of leasing partners they are aligned with. For the…