Annual Dealer Survey

It’s too soon to call this a trend, but the greater the number of dealers who participate in our Survey, the lower the percentage that offer managed network services…

Service is an essential component of any dealer operation and a big factor in customer retention. That’s why we examine the makeup of a dealership’s service and technical…

To better understand how revenue impacts productivity, we take total dealer revenue and divide it by the total number of salespeople (Exhibit 1.44). We do not distinguish…

With such a significant number of dealers participating in our survey this year, one might surmise that the number of acquisitions reported would be…

We don’t believe we need to remind dealers again about the necessity of diversifying beyond traditional A3 technology. Most seem to be doing fine on their own. However…

Given the extraordinary circumstances we are all experiencing, and how the coronavirus outbreak is especially affecting the independent dealer…

Last November when we published our 34th Anniversary Dealer Survey, it truly was simpler times. No one could have foreseen how…

As acquisitions reconfigure the dealer landscape, the era of the dedicated single-line dealer should be on the decline. Yet, it’s been holding steady…

If you haven’t seen Part 2 of The Cannata Report’s 34th Annual Dealer Survey in our November issue yet, you may have missed out on the following six…

Today, we roll out Part 2 of the results and analysis of The Cannata Report’s 34th Annual Dealer Survey. As in year’s past, we reveal this information in two..

We begin with the three top dealer concerns, which continue to be: competing with manufacturer’s direct branches (35%), declining clicks (32%), and hiring and…

Arguably, some of the more intriguing findings from our Survey are related to dealer concerns. Historically, we have asked dealers to identify their concerns from…

Each year, we ask dealers to rate their primary A3 MFP suppliers as “Excellent,” “Very Good,” “Good,” “Fair,” or “Poor.” We then awarded five points for “Excellent,”…

Long ago and far away, OEM dealer meetings didn’t exist. For most dealers, the opportunities to rub elbows with other dealers and circulate among the various…

In addition to asking dealers to rate their A3 manufacturers, we asked them to rate their primary A4 manufacturer. With companies such as HP, Lexmark,…

For the third consecutive year in our Survey, the average number of leasing partners among the Big Six dealer universe held steady at 2.6. Any way you cut…

This is the sixth year that we have asked dealers to identify the companies—excluding the hardware manufacturers and leasing companies—that…

This is the third year where we have tracked dealer optimism and pessimism in three areas—A3, A4, and production print. Not every dealer responded to…

Have you read all the stories we published on thecannatareport.com in October? It’s been a busy month for travel as we’ve traveled to the Sharp…

Today, we begin to roll out the results and analysis of The Cannata Report’s 34th Annual Dealer Survey. As in year’s past, we will reveal this information in…

I love fall, the changing colors, the cooler weather, the baseball playoffs, our Annual Dealer Survey. As I’m writing this in early September, I’m lamenting the the…

This year’s Survey had the greatest number of responses in the history of the Survey – 344 with 336 of those representing the Big Six manufacturers – Canon…

Starting with our 2014 Survey, we began separating the A3 and A4 MFP lines. From 2004 through 2013, the number of lines per dealer was impacted by the number…

Whatever resistance dealers had to A4 in the past (primarily the lower margins compared to A3) seems to have dissipated in the wake of a new reality. That reality…

As acquisitions reconfigure the dealer landscape, the era of the single-line dealer should be on the decline. Yet, as we’ve seen since 2016, the percentage of single-line…