Annual Dealer Survey

For many dealers, diversifying their product offerings is a necessity in order to remain relevant with customers. Since 2015, we have asked dealers to identify their greatest growth…

As we continue to evaluate the returns of 385 dealers from our 36th Annual Dealer Survey we attempt to translate our findings…

How many dealers offer managed IT services is a question we examine every year in our Annual Dealer Survey. The first part of the Survey will,..

In this week’s episode of Fridays with Frank, Frank G. Cannata offers some preliminary thoughts as to what our 36th Annual Dealer Survey will…

How did the pandemic impact the independent dealer channel in 2020? You know how your dealership performed but how did your business..

In this episode of Fridays with Frank, Frank G. Cannata discusses why our upcoming 36th Annual Dealer Survey will be one of the most important in…

It has been quite a month thanks in large part to Unite & Conquer, our virtual 35th Anniversary Awards & Charities Gala. If you weren’t able to attend…

Historically, one of the more interesting findings from our Survey is dealer concerns. Last year, we expanded the number of concerns from 11 to 12 based on reader feedback. The twelfth…

Exhibits 2.1–2.11 Historically, one of the more interesting findings from our Survey is dealer concerns. Last year, we expanded the number of…

Each year, we ask dealers to rate their primary A3 MFP suppliers as “Excellent,” “Very Good,” “Good,” “Fair,” or “Poor.” We then award five points for “Excellent,” four points…

Dealer meetings are an excellent forum for OEMs to update, educate, and create goodwill among their dealer partners. Some meetings occur yearly, but most are scheduled…

With companies such as Brother, Epson, HP, Lexmark, OKI Data, and Xerox offering A4 devices, dealers have an array of options to choose from beyond the Big Six OEMs…

This year’s Survey results were an eye-opener for production print (Exhibit 2.35). There are currently four manufacturers (Canon, Konica Minolta, Ricoh, and Xerox) with full…

The average number of leasing partners among the Big Six dealer universe has not changed in our last three Surveys. It is holding steady at 2.6. A total of 29 different leasing…

This is the seventh year that we have asked dealers to identify the companies—excluding the hardware manufacturers and leasing companies—that provide them with…

For the past three years, we tracked dealer optimism and pessimism in three areas—A3, A4, and production print. This year we decided to simplify things and just asked dealers…

Our 35th Annual Dealer Survey may go down in history as one of the most fascinating Surveys we have ever presented. That’s because most of the information contained…

This year’s Survey had the second greatest number of responses in the history of the Survey—342, with 338 of those representing the Big Six manufacturers—Canon…

The number of dedicated dealers participating in our Survey over the past three years has been consistent. In 2018, the percentage of dedicated dealers…

Here is where the calm before the storm will be most noticeable in next year’s Survey, as this year’s revenue will serve as a baseline for the radical fluctuations…

For the past three years, we tracked dealers with revenues of $7.5 million or greater, calling it, the “$7.5 Million-Plus Club.” Prior to 2017, we tracked dealers with revenues…

No matter how a dealer defines its MPS offerings, printers remain a critical element to the MPS equation. Even dealers that once avoided printers because of notoriously…

The world of managed print services (MPS) is on the verge of a seismic shift. What was once focused on office printing is now expanding its boundaries beyond the traditional…