Features

The Cannata Report attends Fraser Advanced Information Systems Customer Appreciation Lobster Dinner at the Fishpond.

The Cannata Report travels to Denver, Colorado to attend the Ricoh Partner Summit.

In mid-October, Toshiba TEC, the company responsible for manufacturing and selling Toshiba copiers, announced the release in Japan of the industry’s first A3 color MFP with RFID writer capability.

With the latest high-speed inkjet printers, we have entered the era of the book of one. Some organizations have gone so far as the booklet of one.

From print and imaging to emerging products and solutions, TD SYNNEX is an asset to OEMs and dealers alike.

Newly promoted Senior Vice President of HP North America Anneliese Olson discusses HP’s diversity initiatives.

This year’s Annual Dealer Survey reveals a thriving industry despite the challenges of the past three years.

These are the highlights from Part II of our 38th Annual Dealer Survey.

After expanding the number of concerns to 13 two years ago in our Annual Dealer Survey, we found that a handful of them stood out from the rest, with only a small percentage of dealers selecting some of the other options among the choices.

A year ago, the overall A3 MFP ratings for the Big Six A3 OEMs plummeted to their lowest ever (4.0), which we attributed to fallout from the pandemic and supply chain issues.

The A4 MFP ratings in comparison to the A3 ratings are still lower, which is likely a reflection of the supply chain issues of last year when A4 took a backseat to the higher margin A3 products in terms of where OEMs were devoting available resources.

When tabulating dealers’ ratings of their leasing partners, we only include those companies that have been identified by 25 or more dealers as their primary leasing partner. For the third consecutive year, five leasing companies reached that figure.

AAs one would expect in the production print manufacturer ratings, the majority of dealers who selected the Best Production Print Manufacturer voted for their primary A3 provider.

For the past 10 years, we have asked dealers to identify which software provider offers the products and support that allows them to compete the most effectively. 

After a four-year hiatus, we are once again publishing dealer meeting ratings.

How a website lead to Impact Networking, then a hack attack, led to a $9 million, five-year contract for cybersecurity and managed services.

The ultimate goal of customer service is crafting positive customer experiences.

President & CEO Sam Errigo discusses initiatives that will accelerate Konica Minolta’s growth for the next 150 years.

The Cannata Report’s 38th Annual Dealer Survey keeps rolling along, yielding valuable insights into the status of the office technology dealer channel and the performance of the OEMs that supply the channel with products and services.

Scenes from the Toshiba LEAD Beyond conference in Las Vegas, September 12-14.

Scenes from the HP Imagine 2023 Event in Palo Alto, California, October 5.

Konica Minolta’s MFP production bases have achieved 100% renewable energy across all overseas sites and the company has revised its goal of reducing CO2 emissions in its own product lifecycle from 80% to 100% by 2050.

Office technology partnerships can be challenging whether that partnership is with a vendor or a customer, but certain qualities make a difference in a lasting partnership.

Flat-rate billing is a better way of billing for MPS, but it has struggled to catch on with most office technology dealers.