Features

Pacific Office Automation’s vice president of service is an inspiration to fellow veterans and co-workers.

In the office technology industry, customer appreciation works in two ways. There’s the appreciation that vendors show their dealer partners, and the appreciation dealers show their customers with customer events and other perks.

Highlights from Pacific Office Automation’s annual sales meeting in Portland, Oregon.

Highlights from the 2024 Executive Connection Summit in Scottsdale, Arizona.

Carsten Bruhn, president and CEO of Ricoh USA, explains the current state of the North American market during a digital services briefing.

When did you last say thank you to someone? I mean, not to your partner for preparing breakfast for you, or the supermarket cashier, just because it’s a habit.

Konica Minolta’s Step Together program is breaking barriers and fostering a supportive network for women leaders.

Customer appreciation events engage customers and allow businesses to express gratitude while building loyalty and cultivating brand awareness.

Personal relationships between vendors and dealers foster the dealerloyalty that helps business happen.

It’s a simple, win-win equation: OEMs help office technology dealers sell more equipment, which leads to everyone making more money.

Our Editorial Advisory Board shares its thoughts on the challenges and successes of a dealer-vendor relationship.

The Cannata Report takes a closer look at why third-party distribution partners are thriving in the office technology industry.

Frank Cucco’s presentation at the Executive Connection Summit detailed what makes Impact Networking stand out.

The Cannata Report’s Annual WatchList issue tracks the trends, companies, peoples, products, and events we’ll be watching in 2024.

This year’s IT Nation Connect was the largest IT Nation Connect conference ever, with 6,500 attendees, including more than 4,000 who traveled to Orlando, Florida, to attend in person.

David Pohlman and Jennie Fisher of GreatAmerica Financial Services celebrate taking home two awards—Best Leasing Company and Best Female Executive—at The Cannata Report’s 38th Annual Awards & Charities Gala.

Dealers and partners traveled to Tempe, Arizona in November for the Camp ACDI Solutions Summit.

Canon EXPO 2023, October 18–20, took place for the first time since 2015 at Pacifico Yokohama North with the theme of “Future Focused. Always.”

Are you currently experiencing the fear of missing out (FOMO) on new technology? European Headlines columnist Petra Diener makes a case for why you shouldn’t have FOMO.

New inkjet models from Epson and Canon are encroaching on applications once reserved for laser printers.

No doubt, RISO’s tagline at PRINTING United nailed it: “Printers for Endless Possibilities.” And that’s what PRINTING United is about; printing in 2023 hardly knows any limits.

Positive trends and new opportunities indicate a bright future for a channel ready to embrace diversification.

We like to watch, which is why this time every year we identify the trends, companies, people, products, and events we will be keeping an eye on in the coming year in our annual WatchList.

Although structures vary by company, hybrid work generally lets employees work wherever and however they are most productive.

Flexibility is key for finding, hiring, and retaining talent in the office technology industry.