Features

Above: Jerry Blaine, Tom Flesch, Bill Fraser A conversation with three long-time readers. Editor’s note: As part of our 40th-anniversary coverage, founder…

Despite declining print volumes and the emergence of A4, the technology remains relevant. We’ve been hearing about declining print volumes for at…

Apps are doing more than just adding value to the latest technology. As remote and hybrid work arrangements become the norm, anywhere-anytime…

Can cut-sheet inkjet technology save print clicks? What is inkjet’s status heading into the second half of 2022? Most inquiring dealers realize…

Copy Concepts, a small dealer that looms large across Southwest Florida. If I ever had doubts about a small dealer’s ability to…

Is the clock ticking on the independent dealer channel? The optimists out there will say no way. The pessimists will say they…

The company also announced its medium and long-term expectations. Ricoh executives, including President Yoshinori Yamashita, held a briefing for analysts on March…

Reflecting on the changes caused by COVID-19. This article was actually supposed to be quite a different article—it was supposed to be…

The war in Ukraine has the potential to impact much more than energy prices. Just like the equity markets, the economy, and…

Envisioning a four-day workweek with Job.com’s Arran Stewart. Austin-based entrepreneur Arran Stewart is in the business of helping workers find jobs. His…

The past three years have brought on disruption. Uncertainty is the only certainty. One uncertainty is how selling and supporting document imaging…

Don’t miss these signs. Acquisitions have been an integral aspect of the fabric of the dealer channel for more than 30 years,…

A seismic shift is underway. How healthy is the independent dealer channel, and what does the future hold for those dealers? The…

Small and midsize dealers reflect on the state of the document imaging industry and their businesses. Above, clockwise from top left: Belanger,…

Managing cash flow, building culture, and navigating the supply chain are key takeaways. The past two years have posed unique challenges for…

Need document imaging technology, MPS, managed IT, security cameras, AV, or VoIP? Better call Phil Houser and his team at DSI. Above:…

I don’t blame dealers who have decided that offering customers IT services is not for them one bit, or maybe I should say one byte. At the same time, I credit dealers that have…

Above: Xerox executives respond to questions from financial analysts about the company’s current and future financial performance as well as its latest…

Above: Jules Boot, head of product development (left) with Chris Dance, CEO and co-founder of PaperCut, presented a roadmap on the latest…

Your actions can set a great example for your customers. No doubt, we are all creatures of habit. Volumes have been written…

On January 17, CJ and I made our way to Las Vegas to attend EFI Connect 2022. It is fitting that our participation at EFI Connect 2022 represented the first major conference we have…

While the supply chain crunch has impacted all OEMs and subsequently their dealers, Sharp says its strategy to navigate the crisis sets them apart…

The question on the table is: What separates dealers who are successful with managed IT from the rest? This being a nuanced and multilayered topic, I needed some detail…