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Spoiler alert! There is no easy answer. “Success is in the eye of the beholder,” said Wes McArtor, CEO of NEXERA, a…

Addressing the pros and cons of a hybrid workforce. In March 2020, bustling offices across the country fell silent, replacing the break…

The announcement in January that ACDI was entering the electric vehicle (EV) charger business was initially met with skepticism and curiosity. At that time, the war…

The Cannata Report visits a successful long-time subscriber. Above: Fraser Advanced Information Systems’ support staff are remotely connected to customers and Fraser…

Lambert was in the thick of the action during the invasion of North Africa, the attack on Sicily, and the landings on…

  Thirty seven years. That’s right, 37 years. That’s how long The Cannata Report has been conducting its Annual Dealer Survey. Some…

Acutely aware of its recent challenges, the company is making the necessary adjustments. Above: Patrick Banno In the past, we have visited…

Above: NY Yankee Hall of Famer Mariano Rivera (third from right), joined Atlantic Tomorrow’s Office’s Jim Leyritz (and former Yankee teammate, far…

Above: CJ Cannata is joined by an all-start contingent of Sharp executives and dealers at BTA’s Capture the Magic conference in Las…

Fraser Advanced Information Systems President Bill Fraser is ecstatic that Frank G. Cannata returned for a visit after a nearly 50-year absence.…

CJ and Frank traveled to Pine Brook, NJ in early October to meet with Chris Polek of Polek & Polek, one of…

Reevaluate and revamp your recruiting strategies. Employees are quitting in droves, physically and emotionally, with no remedy in sight to stop them.…

Diversification has been key to Japan’s largest independent dealer’s growth. Above: Otsuka Shokai President Yuji Otsuka greets visitors at the company’s 60th…

The company’s Cloud Services platform takes dealers up where they belong. You know Lexmark as a leading provider of A4 and industry-specific…

When Frank G. Cannata launched that first Survey 37 years ago, his objective was to provide independent dealers with a venue to share views about their suppliers and competitors, and acknowledge the manufacturers that excel in supporting their channel partners. True to The Cannata Report’s original intent, these objectives are just as important today.

This year’s Survey had the second greatest number of responses in the history of the Survey—380, with 366 of those representing the Big Six manufacturers—Canon, Konica Minolta, Kyocera, Ricoh, Sharp, and Toshiba. The largest number of dealers were aligned with Sharp (91), Ricoh (80), and Toshiba (70). The Big Six OEM with the fewest dealers participating was Canon with 32.

Exhibits 1.1-1.4 In this year’s Survey, 697 A3 MFP lines were reported across 379 respondents (one respondent did not identify an A3…

Exhibits 1.5-1.8 Declining A3 clicks and wider acceptance of a hybrid workforce prompted by the COVID-19 pandemic have made A4 more viable…

Exhibits 1.9-1.10 To identify the manufacturers with the strongest distribution, we tracked how they ranked as a dealer’s primary and secondary equipment…

Exhibits 1.11-1.13 The percentage of dedicated dealers is on the rise (Exhibit 1.12). Two years ago, 37% of dealers participating in our…

Exhibits 1.14-1.20 Despite the lingering effects of the COVID-19 pandemic, backorders, chip shortages, and hiring and retention challenges, the dealer channel seems…

Exhibits 1.21-1.22 Since 2019 we’ve been tracking dealers with revenues of $10 million or greater, calling it the “$10 Million-Plus Club.” Prior…

Exhibits 1.23-1.25 Despite the emergence of A4 in the MPS world, standalone printers are still as relevant as ever for MPS and…

Exhibit 1.26 The pandemic and the hybrid workforce have accelerated the decline of office print. No matter who you speak with, no…

Exhibits 1.27-1.30 Throughout the pandemic, including the current post-pandemic period, which in some ways is a misnomer, we heard from various dealers…