Features

Our 38th Annual Dealer Survey reveals a thriving industry despite the challenges of the past three years.

In this year’s Survey, 920 A3 MFP lines were reported across 456 respondents.

The average number of A4 lines carried per dealer saw a modest increase from 2.0 to 2.2, likely driven by a greater number of Survey respondents, and some dealers adding new A4 suppliers that had products available during the height of the supply chain crisis.

Each year in our Survey, we identify the manufacturers with the strongest distribution. To do this, we track how they ranked as a dealer’s primary and secondary equipment supplier.

After seeing the percentage of dedicated dealers rise to 44%, the highest in the history of our Survey last year, the percentage of dealer dedication fell to 37.5% this year.

If the dealer revenue results of our last two Surveys were sharply impacted by the COVID-19 pandemic, one might think that this year’s Survey would have been impacted by the supply chain crisis.

The number of dealers in the $10 Million-Plus Club continues to grow thanks to organic growth and diversifying their product lines.

Multifunction A3 and A4 devices may have become the dominant technology in many offices, including home offices in the growing hybrid work environment, but standalone printers have not yet become extinct as evidenced by the results of our 38th Annual Dealer Survey.

Production print is also a great opportunity to capture clicks outside the traditional office. And now with Kyocera offering a production print machine and Sharp poised to do the same early next year, the number of OEMs offering production printers is expanding.

Fully 42% of dealers reported their managed print services revenues were up in 2022 compared to 33% last year. On the downside, 8% reported revenues were down, and 50% said that their MPS revenues were the same.

As the number of dealers participating in our 38th Annual Dealer Survey soared to 458 this year, we saw a modest decline in the percentage of dealers offering managed IT services.

Ever since we first began presenting revenue and productivity data in 2009, we have witnessed a series of spikes and declines in the number of sales reps per dealer.

Between last year and this year, we saw a 2% dip in the percentage of dealers making acquisitions. However, there was a significant uptick in the number of acquisitions.

In our Annual Dealer Survey we ask dealers to rank their greatest diversification opportunities from a list of nine, including “other” in order of preference.

Cybersecurity Awareness Month is an opportune time to acknowledge the many cyberthreats that can impact your dealership and your customers’ businesses.

KPAX software has a growing ecosystem and a promising future across multiple channels.

You never know what the future will bring and succession planning that focuses on objectives and financials will help ensure an orderly replacement or exit strategy.

From its humble basement beginnings, James Imaging Systems has grown to become the second-largest officer technology dealership in its market.

Highlights from the Patriots Pack’s 2023 Ride for Jillian with stops at Applied Innovation and GreatAmerica Financial Services.

Canon’s financial results for the first half of 2023 (January–June) showed a 6.1% increase in sales to 1.99 trillion yen compared to the same period the previous year.

There’s still a future in the print industry if you change wisely and speedily.

Dustin Graupman, senior director of Kyocera’s new Ink Jet Division, aims to raise the company’s inkjet profile.

Industrial print represents a multi-billion-dollar market. Here’s how dealers with the appropriate resources can get started.