This resilient crowd is worthy of a tough motto.
Features
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Technology Trends
CLICK: Sharp Dealer Roadshow and FLEX Technology Group Conference
by CJ Cannata March 13, 2025Our President/CEO CJ Cannata and new Editor-in-Chief Mark Vruno hit the road last month for events in Anaheim, California, and Las Vegas, Nevada.
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Economics & Business
Japanese Headlines | Beyond MFPs: Ricoh’s AI-powered Business Evolution
by Tetsuo Kubo March 13, 2025From cutting-edge AI development to workforce training, Ricoh is pioneering the future of digital services.
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Sustainability
Outside the Box |The Sustainability Revolution: How Dealerships Hold the Key to Transforming Business
by Petra Diener March 13, 2025SUSTAINABILITY: Optimizing workflows, leveraging data-driven insights, and integrating eco-friendly technology are some of the keys to making businesses more sustainable.
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General Profiles
Financing the Future: A Conversation with U.S. Bank’s Tina Eickhoff
by Scott Cullen March 13, 2025The company’s head of equipment financing outlines what it takes to be a prime partner for the evolving office technology dealer channel.
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Technology Trends
Building a Better Box: The Mission to Make Smarter Multifunction Printers
by Scott Cullen March 13, 2025Enhanced features, solutions, and services add value to multifunction printers (MFPs).
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Office Technology News
Transforming the Office Technology Dealer Channel: The Software Innovations Driving Growth
by Mark Vruno March 13, 2025Software innovations in the form of automation, data, and security are leading to more efficient operations and enhanced customer interactions.
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Technology Trends
Are Managed Print Services Still Relevant in This Era of Declining Page Volumes?
by Scott Cullen March 13, 2025Industry thought leaders debate the future of managed print services (MPS) as they closely monitor the return-to-office trend.
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Hiring & Retention
The Service Tech Crunch: Why Hiring and Retention Is Harder than Ever and What Dealers Can Do About It
by Noel Ward March 13, 2025As experienced equipment technicians retire and fewer recruits enter the field, dealerships must rethink training, hiring and retention strategies.
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Production Print News
Economic Shifts and Changing Buyer Behaviors Are Driving a New Approach for the Printing Industry
by Scott Cullen March 13, 2025RISO Sales VP Andre D’Urbano sings inkjet’s cost-effective praises in our post-pandemic world, especially for printing industry players looking to conserve space or add production equipment redundancy.
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CR-Connect Dealer Tour
CR-Connect Dealer Tour | The DME Playbook: Strategic Acquisitions, IT Services, and a Vision for the Future
by Scott Cullen March 13, 2025From managed IT and cybersecurity to e-commerce, Donnellon McCarthy Enterprises is evolving beyond traditional office technology. And. acquisitions are a major part of the Cincinnati-based dealership’s growth strategy.
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Veterans
Veterans Way: Jay Bartlett’s Journey from Military Service to IT Leadership
by Frank G. Cannata March 13, 2025An Air Force veteran shares his experience in special operations, his transition to civilian life, and advice for fellow veterans seeking meaningful careers.
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Op-Ed & Commentary
Hard Copy | From the Editor’s Desk: Forget Diversification, Let’s Make Selling Office Technology Simple Again
by Scott Cullen February 13, 2025Wouldn’t it be great to make selling office technology simple again? I’m talking about no diversification, no managed IT services, no managed print services, no cybersecurity, no unified communications, no workflow software—just boxes.
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Office technology industry movers and shakers network and share insights at the Executive Connection Summit.
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Economics & Business
Japanese Headlines: Otsuka Corporation Achieves Annual Sales of 1 Trillion Yen with Its Total Office Solution Vision
by Tetsuo Kubo February 13, 2025Japanese manufacturer Otsuka Corp. achieves annual sales of $6.6 billion (USD) with its Total Office Solution vision.
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Technology Trends
Outside the Box: Strategic Diversification in the Imaging Industry
by Petra Diener February 13, 2025Diversification strategies: Office technology dealers need to embrace new products, services, and solutions to meet the demands of an evolving market.
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Technology Trends
Dealer Panel Q&A: Diversification Opportunities and Challenges
by Scott Cullen February 13, 2025Five Cannata Report Advisory Board members reveal what’s worked, what hasn’t, and what’s next in their diversification journeys.
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Technology Trends
Back to Basics: Don’t Overlook Legacy Diversification Options
by Scott Cullen February 13, 2025When it comes to diversification, these legacy products, services, and solutions are still viable for expanding beyond traditional office technology.
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Discover how Unified Communications as a Service (UCaaS) can help dealerships meet customer demands, boost productivity, and tap into new revenue streams.
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Managed IT & Solutions
Mastering the MSP Model: A Dealer’s Blueprint for IT Services Success
by Mark Vruno February 13, 2025Strategies for unlocking growth opportunities in IT services.
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Technology Trends
Expand Revenue Opportunities with Thermal Barcode Printers
by Scott Cullen February 13, 2025Industries ranging from retail and healthcare to logistics and manufacturing use thermal barcode printers. This potentially high-margin, high-demand product category can help dealers seeking to expand beyond traditional copiers and office printers.
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Technology Trends
Are Sharp’s Dynabook Computers a Dyn-O-Mite Diversification Opportunity?
by Scott Cullen February 13, 2025Mike Marusic, Sharp president & CEO, talks margins and outlines the office-tech dealer opportunity for the OEM’s Dynabook laptop devices.
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Veterans
Konica Minolta’s Commitment to Veterans: Building Careers, Community, and Connections
by Scott Cullen February 13, 2025In the United States, Konica Minolta is on a mission to translate military experience into corporate success and takes pride in supporting veterans through employee-focused initiatives, corporate social responsibility, and customer partnerships.
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CR-Connect Dealer Tour
CR-Connect Dealer Tour: The Changing of the Guard at Bishop Business
by Scott Cullen February 13, 2025After 70 years of family ownership, Omaha equipment/tech dealer Bishop Business began a business transition in 2025 with a home-grown leader from its Nebraska headquarters.
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Technology Trends
Hard Copy | From the Editor’s Desk: Trendsetting with The Cannata Report’s 2025 WatchList
by Scott Cullen December 18, 2024Welcome to The Cannata Report’s 2025 WatchList issue, where we highlight the trends, companies, people, and products poised to shape the future of the office technology industry.