The office technology industry is an industry that thrives on relationships, and customer, dealer, and vendor appreciation are key criteria for cementing those relationships. Those relationships are key contributors to dealers’ and their vendors’ success. As those of us who have been in the industry for some time realize, sometimes it is a complicated relationship.
But what’s not so complicated, or shouldn’t be, is the relationship between dealers and their customers, which is the inspiration for our February cover story by Kate Gragg, Customer Appreciation Events: Staging a Successful Experience.
The Cannata Report has attended a few of those over the years, and we always walk away impressed by the time and effort dealers put in to make these events so successful.
In addition to our cover story, our customer, dealer, and vendor appreciation issue highlights include:
Keys to Maintaining Dealer Loyalty – Contributing Editor Noel Ward examines how personal relationships between vendors and dealers foster the loyalty that helps business happen.
2024 Dealer Panel: The Dynamics of Dealer-Vendor Relationships – The Cannata Report’s Advisory Board shares their thoughts on the challenges and successes of working with their business partners.
Strategies for Success: How Dealers and OEMs Can Thrive Together – Contributing Writer Mark Vruno provides insights on why as a dealer’s offerings become more diverse and complex, strong partnerships are essential.
Step Together: Konica Minolta’s Mission to Empower Women in the Dealer Channel – Story Editor Sharon Tosto Esker offers a deep dive into a program that is breaking barriers and fostering a supportive network of women leaders.
Qualities of a Quality Distribution Partner – Editor-in-Chief Scott Cullen examines the reasons third-party distribution is thriving in the office technology industry.
CR—CONNECT: 2023 Dealer Tour Navigating Risk and Innovation: Impact Networking’s Strategies for Growth – Inspired by Frank Cucco’s keynote at the Executive Connection Summit last month, Scott shares the highlights from Cucco and his team’s inspiring presentation.
Besides these features, you’ll also find our monthly Japanese Headlines and Outside the Box (Formerly European Headlines) columns.
Reach out to me at cjcannata@cannatareport.com with any questions, issues, or comments. We welcome your feedback as we strive to provide you with the best reporting and analysis of the industry.
Enjoy the issue!
CJ Cannata
President & CEO
