This month we focus on one of the greatest office technology dealer diversification opportunities not mentioned in our March diversification issue—managed IT services. That’s because we were saving it for the April issue. Managed IT services is a diverse topic, and our writers explore it from various angles, including our cover story by contributing writer Mark Vruno’s Tips for Growing Your IT Services Business.
With artificial intelligence (AI) and ChatGPT receiving overwhelming coverage in the mainstream media, our editor-in-chief Scott Cullen offers a double take on the subject in his Editor’s Letter and a new monthly column titled AI Observations. In the first column, Scott asks, Is ChatGPT the Latest Threat to Our Jobs? Future columns will offer insights and personal observations based on practical experience using AI from our writers and other thought leaders in the office technology industry. I can’t wait to read more about this technology which will have a dramatic impact on the office technology industry and our lives.
Other Managed IT services issue highlights include:
Cybersecurity Indifference Can Haunt You and Your IT Customers – Contributing editor Noel Ward makes a case for dealers in the managed IT services business to up their cybersecurity protection game.
Strategies for Hiring Top IT Talent – Contributing writer Kate Gragg offers tips for improving hiring and retention rates of IT personnel in office technology dealerships.
Intermedia’s UCaaS Is an On-Ramp to Managed IT – Scott offers an intriguing look at this innovative solution making a difference for some office technology dealers.
Diversification Row: Laptop Sales Can Be a Game Changer for Your Business – Of course, laptops are an IT product, but despite low margins, dealers who sell these products have an opportunity to get stickier with their customers.
CR-Connect Dealer Tour: CDS Office Technologies Bets Big on Managed Services – Scott interviews CDS‘ Mark Watson, who discusses how prioritizing IT expertise has been a key growth driver for the dealership founded by Mark’s father, Jay, in 1971.
Besides these features, you’ll find our latest Japanese Headlines, European Headlines, and Veterans Way columns.
Reach out to me at cjcannata@cannatareport.com with any questions, issues, or comments. We welcome your feedback as we strive to provide you with the best reporting and analysis of the industry.
Enjoy the issue!
CJ Cannata
President & CEO
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