This marks the second time that The Cannata Report has concentrated its content intently on artificial intelligence. That’s because AI is rearing its techie head frequently amid the partner channel: From GenAI to agentic AI, dealers are leveraging machine-learning tools to enhance service operations as well as sales, human resources, and back-office productivity. In our cover story, Greg Walters shares specifics on how AI can improve sales and service operations. Meanwhile, EIC Mark Vruno asked six industry executives—two from dealerships, two from hardware OEMs, one from a software provider, and one on the finance/leasing side—how their companies are using the advanced technology. Some of their provocative answers may surprise you.
Additional coverage on the hot topic also includes key AI “Do’s and Don’ts,” compiled by Kate Gragg. Scott Cullen delves into its impact on existing technologies and solutions. In separate articles, Cullen and Petra Deiner’s “Outside the Box” offer varying perspectives on the hiring/retention angle—and whether AI can find the ideal candidate.
Other issue highlights include:
- Noel Ward looks into how AI can be used to enhance service calls.
- This month’s “Japanese Headlines” investigates an AI app that can foster employee happiness.
- In “Coffee with Carol” Carol Cannata chats with Women Influencer Moonsun Park, Sharp’s CFO.
Please don’t hesitate to reach out to me with any questions, issues, or comments. We welcome your feedback as we strive to provide you with the best reporting and analysis of the industry. Enjoy the issue!
CJ Cannata
President & CEO
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