Dealer Survey & The Cannata Dinner

For the past three years, we tracked dealer optimism and pessimism in three areas—A3, A4, and production print. This year we decided to simplify things and just asked dealers…

As the true universal language, music possesses unparalleled power. It speaks to all of us as individuals – and unites us as a collective. Over…

Join us as we “Unite & Conquer” at our 35th Anniversary Awards and Charities Gala sponsored by Hytec Dealer Services and ConnectWise…

Our 35th Annual Dealer Survey may go down in history as one of the most fascinating Surveys we have ever presented. That’s because most of the information contained…

This year’s Survey had the second greatest number of responses in the history of the Survey—342, with 338 of those representing the Big Six manufacturers—Canon…

To identify the manufacturers with the strongest distribution, we examined how they ranked as a dealer’s primary and secondary equipment supplier (Exhibit 1.11). Even…

The number of dedicated dealers participating in our Survey over the past three years has been consistent. In 2018, the percentage of dedicated dealers…

Here is where the calm before the storm will be most noticeable in next year’s Survey, as this year’s revenue will serve as a baseline for the radical fluctuations…

For the past three years, we tracked dealers with revenues of $7.5 million or greater, calling it, the “$7.5 Million-Plus Club.” Prior to 2017, we tracked dealers with revenues…

No matter how a dealer defines its MPS offerings, printers remain a critical element to the MPS equation. Even dealers that once avoided printers because of notoriously…

We are strong advocates of production print as a diversification opportunity, particularly as office print volumes decline. And with more employees working remotely than…

The world of managed print services (MPS) is on the verge of a seismic shift. What was once focused on office printing is now expanding its boundaries beyond the traditional…

It’s too soon to call this a trend, but the greater the number of dealers who participate in our Survey, the lower the percentage that offer managed network services…

Service is an essential component of any dealer operation and a big factor in customer retention. That’s why we examine the makeup of a dealership’s service and technical…

To better understand how revenue impacts productivity, we take total dealer revenue and divide it by the total number of salespeople (Exhibit 1.44). We do not distinguish…

With such a significant number of dealers participating in our survey this year, one might surmise that the number of acquisitions reported would be…

We don’t believe we need to remind dealers again about the necessity of diversifying beyond traditional A3 technology. Most seem to be doing fine on their own. However…

Given the extraordinary circumstances we are all experiencing, and how the coronavirus outbreak is especially affecting the independent dealer…

Last November when we published our 34th Anniversary Dealer Survey, it truly was simpler times. No one could have foreseen how…

As acquisitions reconfigure the dealer landscape, the era of the dedicated single-line dealer should be on the decline. Yet, it’s been holding steady…

The Cannata Report’s 34th Annual Awards & Charities Dinner raised $295,000 for Tackle Kids Cancer, a philanthropic program benefitting the Children’s…

If you haven’t seen Part 2 of The Cannata Report’s 34th Annual Dealer Survey in our November issue yet, you may have missed out on the following six…

Today, we roll out Part 2 of the results and analysis of The Cannata Report’s 34th Annual Dealer Survey. As in year’s past, we reveal this information in two..

After 34 years of conducting our Annual Dealer Survey, and closely following the office technology industry day in and day out, one might think there wouldn’t be too…