RingQ announced the launch of its cloud-based call center solution for businesses across the US. This platform integrates Unified Communications (UC) features, offering a solution to enhance customer service operations.
The new cloud call center solution is tailored to meet the needs of enterprises across industries, combining flexibility with powerful features designed to streamline communications and drive superior customer experiences.
Key Features and Benefits:
Omni-Channel Support: Handle inbound and outbound interactions through voice, video, chat, SMS, and social media from a single unified interface. Agents can deliver consistent customer experiences across channels, ensuring that no customer interaction is missed.
Integrated Unified Communications: With built-in UC capabilities, agents can collaborate with colleagues in real-time through voice, video conferencing, file sharing, and instant messaging without leaving the platform. This boosts internal communication and problem resolution time.
AI-Powered Call Routing: The solution uses artificial intelligence and machine learning to route calls intelligently, reducing wait times and enhancing first-contact resolution.
Scalability and Flexibility: Being cloud-based, the system allows companies to scale up or down based on business needs. It’s perfect for enterprises experiencing rapid growth, ensuring that your customer support grows with your business.
Seamless CRM Integration: The platform integrates effortlessly with leading CRM systems such as Salesforce, Zoho, Cliniko and Odoo. This provides agents with full visibility into customer history, enabling more personalized and efficient interactions.
Robust Security and Compliance: Built with enterprise-grade security, the solution is compliant with key industry standards, including HIPAA and GDPR. This ensures that sensitive customer data remains protected.
Remote Agent Capabilities: As businesses continue to adopt hybrid work models, this solution supports remote agents with apps for iOS, Android as well as a Web app. All apps offer secure access to all features from any location, making it easier to maintain business continuity.
Integrated Hotel Module: with its integrated hotel module, RingQ enables businesses in the hospitality industry to provide exceptional customer service at a fraction of the price.
As the demand for cloud-based solutions continues to grow in the US, RingQ is positioning itself as a leader in next-generation contact center technology. The new solution is designed specifically for the US market, considering its diverse industries and dynamic customer service needs. Whether businesses are operating in retail, healthcare, finance, or technology, the platform provides an adaptable solution to help companies improve efficiency and deliver better customer experiences.
Chris Martin, COO at RingQ said: “Our new cloud call center solution is a game-changer for businesses looking to modernize their customer service operations. With customercentric communications at its core, RingQ enables businesses to operate more efficiently, keep customers satisfied, and drive growth. We’re excited to bring this innovative solution to US companies and help them thrive in the digital age.”
