Ricoh USA, Inc. has announced a new software-as-a-service (SaaS) platform for print service providers to control, manage and report on digital and print channels. The scalable and secured RICOH Communications Manager is a standardized platform used to manage, view and report on job status and activity..
The platform’s available-anywhere, always-on portal provides a consistent experience for users to track status, history and next steps from anywhere their work takes them. Future updates to Communications Manager will be automatically available to subscribers as soon as they’re launched via Ricoh’s secured, cloud-hosted applications platform, including a planned update to allow portals to be white labeled.
“We spend a lot of time asking our customers how their work is changing and how we can help them adapt and thrive. They asked for more visibility into their operations, and with Communications Manager we made that a reality,” said John Fulena, vice president, Commercial & Industrial Printing Business Group, Ricoh USA, Inc. “For many, managing the various communications channels, and their impact on ROI, is the hot-button issue. Communications Manager contains, organizes and enhances visibility into that abundance, so PSPs can gain actionable insights from across a campaign, implement those insights across the campaign, and share progress and ROI information with customers, all from the same intuitive application.”
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