Ricoh announced it has been named a market leader in The Managed Print Services Market Landscape, 2024 vendor report by worldwide analyst and research firm Quocirca.
Based on a study performed in July 2024 across 500 organizations with over 250 employees using Managed Print Services (MPS) in the US, UK, France, and Germany, the report highlights the importance of MPS as a key enabler for driving efficiency, improving security, lowering environmental impact, and enhancing workflow automation in hybrid work environments where there is a growing need for MPS suppliers to deliver effective workplace technology.
According to Quocirca, respondents indicated IT expertise (42%) as the top priority when selecting an MPS provider, along with cybersecurity, artificial intelligence (AI), and cloud computing as the top technology investments in the coming year. Quocirca recognized Ricoh as a market leader for its comprehensive hardware portfolio that helps businesses build sustainable and secure print infrastructures complemented by its mature range of workplace experience services, embracing a hybrid approach that leverages IoT platforms such as AWS IoT, its robust security framework across the entire office technology environment, and its comprehensive cloud strategy. The report cited several Ricoh offerings supporting these areas, including Ricoh’s remote monitoring and asset management platform IoT Command Center that delivers real-time issue detection, resolution, and insights, and Ricoh CloudStream that streamlines and manages print infrastructures in the cloud.
“As office environments continue to evolve, so do the expectations for Managed Print Services,” said Scott Dabice, vice president, Commercial Strategy and Operations, Ricoh North America. “Businesses today are prioritizing access to seamless printing capabilities, proactive issue remediation, and easy-to-use tools and technologies for efficient infrastructure management. Our ongoing investments are actively meeting these changing needs and delivering greater value to our customers, further solidifying our commitment and leadership in MPS.”
Quocirca identifies market leaders as leading the market in both strategic vision and depth of service offering, while having made significant investments in their service portfolio and infrastructure and are supported by strong delivery capabilities. The firm cited several strengths Ricoh possesses that contributed to its market leader position, including:
- Broad services offering that meets the changing demands of the modern workplace.
- Global footprint with local delivery for a single partner to serve customers worldwide.
- Robust security foundation with a comprehensive approach that encompasses the entire office technology ecosystem.
- Strong focus on sustainability that enables Ricoh to deliver an MPS offering that helps customers reduce environmental impact and support their ESG goals.
- Value-add assessments that cover all areas of an organization from document security to ESG and sustainability to infrastructure optimization.
