Quocirca’s 2025 Cloud Print Services Market Landscape report explores IT decision-maker perceptions and vendor solutions to deliver a comprehensive picture of the cloud software print management market.
The study finds that, amid the continuing cloud transition, demand for cloud print management services continues to grow, but prevailing preferences for hybrid cloud infrastructure mean providers must be clear about the capabilities of their on-premise, hybrid, and cloud-native offerings.
Today’s cloud print ecosystem includes OEM cloud-based MPS, cloud print management solutions from independent software vendors (ISVs), and the Microsoft Universal Print platform, the continuing development of which is shaping the market, with most OEMs and ISVs offering compatible products and software.
Quocirca CEO Louella Fernandes comments: ‘The prevalence of hybrid cloud reflects a pragmatic approach to IT modernisation that is conscious of requirements for data security and sovereignty. Providers need to clearly articulate the capabilities and advantages of their solutions and tailor them to customer needs. The hybrid environment and multi-vendor fleets create demand for specialist solutions from ISVs that can seamlessly integrate and manage printing across diverse environments.’
Key study findings* include:
The coud remains a top investment priority. Cybersecurity and AI are attracting the most investment (with 66% and 64%, respectively, stating they are top priorities), but the cloud remains the third-highest priority for expenditure as businesses continue to pursue flexibility and scalability.
Hybrid cloud infrastructure will remain the dominant approach in the near term. 75% of organisations use hybrid print management now, with 4% fully cloud-based and the remaining 22% on-premise. In two years’ time, 16% will be fully cloud-based, 70% hybrid, and 14% on-premise.
The provider market is fragmented. Print vendors typically offer proprietary cloud-based MPS or print management solutions that integrate directly within their hardware and software ecosystems, with ISVs offering a range of solutions to support a mixed-fleet print environment. This includes serverless print, cloud, cloud-native, and hybrid cloud print infrastructure solutions.
Cloud print management expertise is an important MPS supplier selection factor. 79% say it is somewhat or very important that their MPS provider offers cloud print-based solutions, and 72% see accelerating their move to the cloud as a key benefit of MPS.
Commenting on this finding, Fernandes continues: ‘The varying levels of cloud maturity, industry-specific requirements, and organisational priorities across the market mean MPS providers must offer flexible, adaptable solutions that can accommodate these diverse cloud strategies.’
Cloud print management solutions are growing in sophistication
OEM and ISV cloud print management services continue to grow in sophistication, offering capabilities that extend beyond basic print management. Market leaders offer robust cloud-based capture and intelligent workflow automation, comprehensive analytics, and reporting tools that deliver actionable insights. ISVs offer diverse services, some designed specifically to support hybrid infrastructure, and others focused on eliminating the need for on-premises print servers.
Louella concludes: ‘Providers in this market need to focus on addressing cloud print awareness gaps and tackling historic barriers to adoption such as security and sovereignty concerns. Organisations are still largely heading in the direction of the cloud. Nevertheless, it is important to meet customers where they are on the cloud print journey, but with flexible options that integrate cloud and on-premise solutions.”
Quocirca’s Cloud Print Services Market Landscape 2025 report highlights key market trends for cloud print services and solutions, covering offerings from original equipment manufacturers (OEMs) and ISVs. It offers strategic recommendations for buyers and suppliers.
The following vendors are included in the report:
- OEMs: Canon, Epson, HP, Konica Minolta, Lexmark, Ricoh, Sharp, Toshiba, Xerox
- ISVs: Celiveo 365, LRS, Microsoft Universal Print, MyQ, NT-Ware, OptimiDoc, PaperCut, Pharos, ThinPrint/ezeep, Tungsten Automation, Vasion.
*End-user analysis is based on a survey of 500 decision-makers conducted in Q4 2024.
