Electronics For Imaging, Inc. has enhanced its Nozomi Digital Solutions Program of professional services for the Americas. As a result, customers can participate in the analog-to-digital printing transformation occurring in the corrugated space.
EFI’s corrugated inkjet training and support capabilities for the Americas are now based out of the company’s Londonderry, New Hampshire, Customer Experience Center.
EFI has taken learnings from the past three years supporting customers in the field to strengthen its Digital Solutions Program, which will provide remote support, including the use of augmented reality.
“There is exciting momentum in the corrugated market as digital becomes a critical path for production. EFI customers have experienced truly remarkable growth with their Nozomi printers – print volumes on a per-machine basis are up 40% year over year for our customers across the globe,” said Scott Schinlever, chief operating officer, Inkjet, EFI. “Our continued focus on robust support will help further ensure our customers’ success in the analog-to-digital printing transition using their important single-pass printing investments.”
New remote solutions for EFI Nozomi users include data and intelligence offerings centered around the EFI IQ cloud platform integrated with Nozomi printers’ EFI Fiery digital front ends (DFEs).
In addition to EFI Fiery DFE technology, the company delivers end-to-end workflows in corrugated business and production management with solutions such as EFI Escada corrugator control systems, EFI MarketDirect PackCentral for online 3D packaging visualizations and order procurement, and the EFI Corrugated Packaging Suite solution featuring world-class corrugated business system and manufacturing execution system technologies.
Specifically designed to ensure maximum uptime for customers, the expanded Nozomi Digital Solutions Program also includes more resources for on-site application support and proactive, preventive maintenance. Customers are gaining around-the-clock technical support for Nozomi printers through factory-trained expert technicians – part of a service expansion across EFI.
EFI is also adding more parts and technical resource capabilities for the Nozomi product line and for EFI’s range of display graphics production printers.
“Digital is creating a new paradigm for the future of corrugated manufacturing with its ability to support the faster turnaround times and package versioning that are essential in today’s consumer-oriented eCommerce market,” said Geoff Loftus, vice president of global inkjet service, EFI. “Our customers require superior image quality, lower waste, streamlined supply chains and robust reliability. To meet the demands of the day, our dedicated, and growing, service operations team is committed to delivering even faster, more-effective solutions and improved uptime and throughput. Our service enhancements – from even better in-person installation and support, to innovative cloud and remote support offerings – will help customers continue to build their digital output by leaps and bounds each month with their EFI Nozomi printers.”
The printer installation is scheduled to take place in the first quarter of 2021. Following the installation, in-person visits to the Customer Experience Center will be held in accordance with local regulations and social distancing guidelines.
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