Crawford Technologies closed 2024 with strong growth. A 9% year-over-year increase drove top-line revenue to its highest point in the company’s 29-year history. Crawford Technologies attributes its continued success to being closely attuned to its customers’ most critical business needs, resulting in solutions and services that fully support their evolving requirements in a competitive market landscape.
In addition to the impressive financial results, Crawford Technologies achieved milestones in customer satisfaction due to a company-wide focus on customer-focused initiatives that included the integration of an AI-powered chatbot into its website to provide instant customer support. Additionally, it reported that 90% of new customers adopted its subscription-based services, another validation of the business value Crawford Technologies’ solutions bring to organizations and its high regard for long-term customer partnerships.
Milestones in customer satisfaction also included an increase in the company’s Net Promoter Score (NPS), which rose from 73 to 81, underscoring an impressive return on its commitment to delivering continued positive customer experiences. Providing a positive experience is part of the company’s internal culture as well. By cultivating a collaborative work environment, Crawford Technologies achieved a Glassdoor rating of 4.8 out of 5, reflecting an emphasis on strong employee satisfaction.
Crawford Technologies’ growth has a history of being fueled by new products and services throughout the year. Two key advancements in 2024 included:
The expansion of its Accessibility Center of Excellence, integral in driving 63% year-over-year growth of the company’s document accessibility business and solidifying its global market leadership in this crucial area.
The introduction of AccessibilityNow® Translate, part of the company’s AccessibilityNow platform for accessible static and transactional documents and winner of the 2024 Xplor Technology of the Year Award. AccessibilityNow Translate is a high-speed scalable solution for providing translation of high volumes of customer communications, making it possible to address the need to deliver vital, time-sensitive information to limited English proficiency (LEP) audiences efficiently and securely. The solution is experiencing high adoption in the healthcare industry.
In line with the focus on expanding customer care even further, Crawford Technologies appointed Amber Knight to head its Professional Services. Knight holds extensive accreditations that include Lean Certification, Six Sigma Green Belt and Total Quality Management. Under her leadership, the company is poised to deliver even greater value to customers with expert assistance in every phase of implementation, from planning and installation to training and integration to reduce costs and increase benefits associated with customer communications management.
“It is gratifying that 2024 brought many successes, marked by strong growth and an even deeper commitment to customer satisfaction,” said Ernie Crawford, president and CEO of Crawford Technologies. “In collaboration with our team, customers and partners, we not only addressed critical market needs, but by putting a laser focus on innovation and service excellence, we also set new standards for customer and employee experiences. I look forward to continuing to drive this value in the year ahead.”
About Crawford Technologies
Crawford Technologies develops solutions that help enterprises optimize and improve the secure and accessible delivery, storage and presentment of their customer communications. As an award-winning, global provider of products and services with over 2,000 customers on six continents, Crawford Technologies enables some of the world’s largest banks, insurers, healthcare providers, utilities and print services companies to reduce costs, simplify processes and streamline mission-critical communications across all channels and in all formats.
