ConnectWise announced the launch of ConnectWise Recover Complete BDR. With this offering, TSPs gain a service management console to monitor and manage their BDR solutions. In addition, TSPs will be able to use ConnectWise NOC (network operations center) Services for management of the solutions. Based on data gathered from ConnectWise partners, Recover and NOC services can save up to 90% of partners’ time per month managing backups.
“With an evolving IT landscape, industry consolidation, and lack of trained technicians, it can be challenging for TSPs to manage multiple BDR solutions. ConnectWise’s new offering is working to address those pain points,” said David LeClair, senior director, product management. “Now they don’t have to struggle to obtain a single consolidated view on their backup state or jump between multiple tools to integrate various delivery methods for backup, or even deal with the complexities of billing and invoicing across their multiple backup vendors.”
Acronis is the first of several BDR vendors integrating with ConnectWise. ConnectWise Recover Complete BDR now offers integration with Acronis through the platform and the ability to buy in the ConnectWise Marketplace. With Acronis, TSPs can assign tasks for the NOC to accomplish, monitor their environment and solve issues through the NOC, including managing alerts (i.e., backup failures, agent issues, or policy related alerts) and helping with deployment issues, system or file recovery, setting up DR tests or working on disaster recovery failovers.
“ConnectWise sees the MSP industry much like Acronis does, and that is why we are proud to announce the launch of our new integration on Acronis Cyber Protect Cloud,” said Jan-Jaap “JJ” Jager, board advisor & chief revenue officer at Acronis. “Both ConnectWise and Acronis are focused on providing backup and recovery solutions from one single pane of glass, so MSPs can easily maintain their daily workloads, and focus on keeping their customers’ businesses secure, efficient and profitable.”
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