Canon Solutions America, Inc. has collaborated with Quadient, a provider of technology solutions for digitizing and managing customer communications, mail and packages, to offer Parcel Pending by Quadient smart lockers. This automated, electronic locker system is a solution for deliveries to universities, corporations, and more. The interface enables users to track parcels and notify recipients of delivery in real-time. Package pick-up takes seconds, and lockers can be accessed 24/7 for self-service pick-up.
Parcels are stored within the lockers and require a custom PIN entry code to open. For a minimal-touch experience, users can also scan the barcode provided in the parcel pick-up notification.
“With current safety and security concerns across university campuses during this pandemic, we are seeing Parcel Pending by Quadient smart lockers being used as distribution hubs for not only packages but also mail, IT assets like laptops, university bookstore pick-ups and returns, library books and other items,” said Christopher O’Brien, executive vice president, Parcel Pending by Quadient. “We are proud to partner with Canon Solutions America whose corporate commitment directly aligns with ours, to ensure that college and corporate campuses have safe, efficient and even revenue-generating smart locker systems.”
For universities specifically, this package retrieval solution promotes safe distancing by eliminating the need to wait in long, crowded lines to pick up packages. To further promote the security of packages, an automatic log is kept of every drop-off and pick-up for full chain-of-custody visibility, enabling data insights.
To help accommodate corporations and organizations of any size, Parcel Pending by Quadient smart lockers are customizable and can be adjusted based on the space and needs of each individual location. Institutions can add their logo to the lockers for a more personalized touch. Canon Solutions America, Inc. can also provide a tailored integration to match an organization’s specific requirements. Utilizing the web portal, users will have full visibility into locker use, dashboard personalization, and full Business Intelligence (BI) reporting capabilities.
“We are pleased to offer our customers a safe, easy-to-use solution to help manage the overwhelming influx of parcels, especially amidst COVID-19,” said Peter P. Kowalczuk, president, Canon Solutions America, Inc. “We’re hopeful that this automated workflow will help organizations maintain social distancing and improve the overall customer experience.”
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