Above: PaperCut CEO Chris Dance welcomes partners to PaperCut’s third virtual Partner Summit on June 4. Dance revealed that PaperCut has more than 165 million users globally. The two-hour event was jam-packed with relevant information for PaperCut resellers and the ideal template for any vendor looking to stage a virtual partner event.
Dave Farrell and Steve Holmes reveal the agenda for the two-hour event, which included a look at how the market has embraced the shift to the cloud, how PaperCut is supporting both its customers and partners on this journey, a new commercial model that unifies the PaperCut portfolio, roadmaps for PaperCut MF and PaperCut Hive, and customer stories.
Matt Coad, product lead for PaperCut MF, explains how PaperCut’s new unified subscription program will benefit its partners. One prime benefit is that the partner is no longer restricted to a single termination date for their customer, particularly those with multiple subscriptions. This gives the partner more flexibility as the customer’s print fleet changes. The introduction of a new order portal also enables greater flexibility, allowing the partner to see each customer’s subscriptions and when they expire in one simple interface. Via the portal, the partner can easily add, renew, or change subscriptions.
Coad takes a deeper dive into the latest version PaperCut MF with left to right, Willem Groenewald, principal product manager; Bryce Smith, principal product manager, scanning; and Danielle Ko, product manager. The biggest change in version 24 is a new global entitlement service that manages the license and subscription items for the MF application.
Tamia Nguyen, senior product manager, describes the updates to PaperCut Hive, including support for more hardware OEMs. The software now supports Canon and Lexmark devices, raising the number of brands supported to 11. PaperCut Hive has thousands of customers in verticals in 58 countries for PaperCut Hive. Now, the company is making the software more suitable for more complex and changing network environments, improving the onboarding and installation experience, and opening up more vertical markets beyond education and adjacent verticals.
Kristy Swope, Americas technical services team lead, discusses strategies for identifying which customers are the right customers for PaperCut Hive and MF with solutions architects Noah Wiemken and Tyler Alvord. Apparently, Hive is seeing a lot of traction with large customers, and the solution scales really well. When in doubt about which product—Hive or MF—is most appropriate for a given customer, the solutions architects suggested engaging the PaperCut team.
