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Xerox Holdings Corporation announced the appointment of John Bruno as president and chief operating officer. Bruno joins the team following Steven Bandrowczak’s promotion to chief…

The Cannata Report’s 2022 Awards & Charities Gala soundtrack has been live on our site since last Thursday, November 10th – the evening of the event, during which we…

The Gordon Flesch Charitable Foundation announced that it has awarded over $155,000 to 38 Midwestern charities. These donations included $20,000 to four Ohio-area organizations…

UBEO Business Services announced that Seacoast Business Machines has joined the UBEO family of companies. “Our goal from the beginning has been to buy high-quality companies…

Welcome back to another installment of The Cannata Report’s Manic Monday, a rapid recap of the previous week’s document imaging industry news…

CompTIA announced it is collaborating with Out in Tech, the world’s largest community of LGBTQ+ tech professionals that seeks greater diversity, equity and inclusion in the workplace….

As usual for our Awards & Charities Galas over the past decade, this year’s 37th annual event theme, “Shake It Up,” was inspired by music – in this case, by the post-punk/new wave/pop band The Cars’s No. 2 US smash of…

The winners of the Frank Awards were announced at our 37th Annual Awards and Charities Gala, themed “Shake It Up,” sponsored by Hytec Dealer Services and ConnectWise last night…

In this week’s episode of Fridays with Frank, Frank is joined by a very special guest to announce the winners of our annual Frank Awards, presented last evening at our 37th Annual Awards & Charities Gala…  

One of the highlights of our November issue is the second part of our 37th Annual Dealer Survey. In this issue, we examine dealers’ biggest concerns and reveal the ratings of their A3 and A4 OEMs…

Job seekers with an interest in working in technology and a desire to enhance their digital skills are invited to apply for their Ticket to Tech, a new career training initiative from ConnectWise…

Kyocera Document Solutions America, Inc. has tapped Duplo to bolster solutions for its production print device. The 2022 PRINTING United show proved to be an unforgettable…

Welcome back to another installment of our 37th Annual Dealer Survey. In this issue, you’ll learn about dealers’ biggest challenges and how…

Connectivity among devices is paramount as the company expands its product offerings. Above: Ted Kawamura speaks to dealers during Sharp’s 2019 dealer…

Above: Eager attendees pick up their badges and wait in line to register prior to the doors opening on the first day…

Above: Frank’s panel of OEM executives captured the attention of CDA dealers. Left to right: Jennifer Amatucci of Hytec Dealer Services, Carol…

The company ushers in the new wave of POP production. Toshiba TEC, which develops, manufactures, and sells Toshiba-branded e-STUDIO color MFPs, has…

The elephant is in the room and reading a personalized direct mail. The elephant, of course, is customer communication. During the past…

The company has been meeting dealers’ supply needs for nearly 50 years. The amazing thing about being active in this industry for…

This is the second year we have been gauging the impact of the COVID-19 pandemic on the independent dealer channel. Last year’s Survey, particularly in the revenue portion, was pretty much what we expected based on our conversations throughout the year with dealers and OEMs. Annual revenue experienced the biggest year-over-year decline in the history of the Survey.

Executive Summary (Part II of II) The three most pressing concerns within the entire dealer universe comprising our Survey are declining clicks (54%), maintaining profitability (40%), and hiring and retention (35%).

Exhibits 2.1-2.11 Dealers have many concerns, and our Survey historically illuminates those concerns. After expanding the number of concerns to 13 last…

Exhibits 2.12-2.19 Each year, we ask dealers to rate their primary A3 MFP suppliers as “Excellent,” “Very Good,” “Good,” “Fair,” or “Poor.”…

Exhibits 2.20-2.25 This has not been a good Survey year based on dealer ratings of their A4 providers. Except for Lexmark whose…