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Above: Eager attendees pick up their badges and wait in line to register prior to the doors opening on the first day…

Above: Frank’s panel of OEM executives captured the attention of CDA dealers. Left to right: Jennifer Amatucci of Hytec Dealer Services, Carol…

The company ushers in the new wave of POP production. Toshiba TEC, which develops, manufactures, and sells Toshiba-branded e-STUDIO color MFPs, has…

The elephant is in the room and reading a personalized direct mail. The elephant, of course, is customer communication. During the past…

The company has been meeting dealers’ supply needs for nearly 50 years. The amazing thing about being active in this industry for…

This is the second year we have been gauging the impact of the COVID-19 pandemic on the independent dealer channel. Last year’s Survey, particularly in the revenue portion, was pretty much what we expected based on our conversations throughout the year with dealers and OEMs. Annual revenue experienced the biggest year-over-year decline in the history of the Survey.

Executive Summary (Part II of II) The three most pressing concerns within the entire dealer universe comprising our Survey are declining clicks (54%), maintaining profitability (40%), and hiring and retention (35%).

Exhibits 2.1-2.11 Dealers have many concerns, and our Survey historically illuminates those concerns. After expanding the number of concerns to 13 last…

Exhibits 2.12-2.19 Each year, we ask dealers to rate their primary A3 MFP suppliers as “Excellent,” “Very Good,” “Good,” “Fair,” or “Poor.”…

Exhibits 2.20-2.25 This has not been a good Survey year based on dealer ratings of their A4 providers. Except for Lexmark whose…

Exhibit 2.26 In Part 1 of our Survey in the October issue, production print was identified by 46% of dealers as a…

Exhibits 2.27-2.34 If there is one thing you can consistently count on in our Annual Dealer Survey for the past five years,…

Exhibits 2.35-2.36 For the past nine years, we have asked dealers to identify the companies that provide them with the software and…

Spoiler alert! There is no easy answer. “Success is in the eye of the beholder,” said Wes McArtor, CEO of NEXERA, a…

Addressing the pros and cons of a hybrid workforce. In March 2020, bustling offices across the country fell silent, replacing the break…

The announcement in January that ACDI was entering the electric vehicle (EV) charger business was initially met with skepticism and curiosity. At that time, the war…

The Cannata Report visits a successful long-time subscriber. Above: Fraser Advanced Information Systems’ support staff are remotely connected to customers and Fraser…

Lambert was in the thick of the action during the invasion of North Africa, the attack on Sicily, and the landings on…

Kyocera Document Solutions America, Inc. announced a new MFP and printer to its expanding A4 ECOSYS product portfolio. The new ECOSYS MA2100cwfx and ECOSYS PA2100cwx…

Canon U.S.A. Inc. announced the launch of the new scanner – the imageFORMULA R40 Office Document Scanner Receipt Edition. This scanner is designed to allow accountants…

The branches of the United States military stress the importance of duty and assisting fellow service members. For many veterans, that sentiment extends after being discharged…

Keypoint Intelligence and GreatAmerica Financial Services Corporation have joined forces to help office technology providers understand the value of an online storefront…

Konica Minolta announced the latest addition to its new generation of the bizhub A4 series. The bizhub C3100i Single Function Printer (SFP) and C3120i All-In-One Printer (AIO) both…

Last month CJ and I were invited to moderate a panel of senior manufacturer executives for CDA’s (Copier Dealer Association’s) Fall Principals meeting in St. Petersburg, Florida…

Ricoh USA, Inc. announced that Heeter has installed the first RICOH Pro Z75 B2 sheetfed inkjet press in its newly unveiled Digital Print Center. As the first beta site, Heeter…