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From print and imaging to emerging products and solutions, TD SYNNEX is an asset to OEMs and dealers alike.

Newly promoted Senior Vice President of HP North America Anneliese Olson discusses HP’s diversity initiatives.

This year’s Annual Dealer Survey reveals a thriving industry despite the challenges of the past three years.

These are the highlights from Part II of our 38th Annual Dealer Survey.

After expanding the number of concerns to 13 two years ago in our Annual Dealer Survey, we found that a handful of them stood out from the rest, with only a small percentage of dealers selecting some of the other options among the choices.

A year ago, the overall A3 MFP ratings for the Big Six A3 OEMs plummeted to their lowest ever (4.0), which we attributed to fallout from the pandemic and supply chain issues.

The A4 MFP ratings in comparison to the A3 ratings are still lower, which is likely a reflection of the supply chain issues of last year when A4 took a backseat to the higher margin A3 products in terms of where OEMs were devoting available resources.

When tabulating dealers’ ratings of their leasing partners, we only include those companies that have been identified by 25 or more dealers as their primary leasing partner. For the third consecutive year, five leasing companies reached that figure.

AAs one would expect in the production print manufacturer ratings, the majority of dealers who selected the Best Production Print Manufacturer voted for their primary A3 provider.

For the past 10 years, we have asked dealers to identify which software provider offers the products and support that allows them to compete the most effectively. 

After a four-year hiatus, we are once again publishing dealer meeting ratings.

How a website lead to Impact Networking, then a hack attack, led to a $9 million, five-year contract for cybersecurity and managed services.

The ultimate goal of customer service is crafting positive customer experiences.

President & CEO Sam Errigo discusses initiatives that will accelerate Konica Minolta’s growth for the next 150 years.

Konica Minolta announced the commemoration of its 150th anniversary. Commemoration of this milestone has centered around showing gratitude to Konica Minolta’s stakeholders and recognizing its employees—the people responsible for transforming the organization into the company it is today.

The RICOH Pro VC80000 builds on the success of the RICOH Pro VC70000 and is designed for the production of exceptional quality direct mail, color books, catalogs, magazines and commercial print applications on coated media up to 300gsm.

Frank G. Cannata recaps the Ricoh Partner Summit, identifying the company’s recent financial performance, vision for the future, and key new products in the pipeline.

Frank G. Cannata shares his thoughts on the passing of Nancy Scantland, wife of Lou Scantland, founder of DOCUmation.

ConnectWise showcased the evolution and future of its Asio Platform during CEO Jason Magee’s keynote, highlighting robotic process automation (RPA).