PRINTNG United Expo 2024 once again proved to be a hotbed of innovation, showcasing the latest advancements in printing technology and highlighting emerging trends to shape the industry’s future.
Archives
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Dealer Survey & The Cannata Dinner
39th Annual Dealer Survey: Upward Mobility
by Scott Cullenby Scott CullenDon’t underestimate the perseverance of the office technology dealer channel based on our annual dealer survey.
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Dealer Survey & The Cannata Dinner
39th Annual Dealer Survey: Executive Summary Part I of II
by Scott Cullenby Scott CullenThis year’s Survey had the second highest number of responses in the history of the Survey, 401, with 375 representing the Big Six manufacturers—Canon, Konica Minolta, Kyocera, Ricoh, Sharp, and Toshiba.
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Dealer Survey & The Cannata Dinner
39th Annual Dealer Survey: A3 MFP Lines per Dealer
by Scott Cullenby Scott CullenIn this year’s Survey, 825 A3 MFP lines were reported across 400 respondents.
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Dealer Survey & The Cannata Dinner
39th Annual Dealer Survey: A4 MFP Lines per Dealer
by Scott Cullenby Scott CullenDespite generating lower margins than A3 devices, supply chain disruptions, and chip shortages, A4 multifunction printers have taken a licking but keep on clicking.
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Dealer Survey & The Cannata Dinner
39th Annual Dealer Survey: Manufacturer Distribution
by Scott Cullenby Scott CullenTo identify the manufacturers with the strongest distribution, we track how they ranked as a dealer’s primary and secondary equipment supplier.
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Dealer Survey & The Cannata Dinner
39th Annual Dealer Survey: Dealer Dedication
by Scott Cullenby Scott CullenOver the years of conducting our Annual Dealer Survey, we’ve found that the data in many sections remains somewhat consistent year in and year out, deviating by a few percentages or fractions of a percentage.
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Dealer Survey & The Cannata Dinner
39th Annual Dealer Survey: Dealer Revenue
by Scott Cullenby Scott CullenThe COVID-19 pandemic significantly impacted dealer revenues in 2020 and 2021.
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Dealer Survey & The Cannata Dinner
39th Annual Dealer Survey: The $10 Million-Plus Club
by Scott Cullenby Scott CullenSince 2019, we’ve been tracking dealers with revenues of $10 million or greater, calling it the “$10 Million-Plus Club.” Before then, we focused on dealers with revenues of $7.5 million and higher from 2017 through 2018, and before that, dealers with revenues of $5 million and higher.
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Dealer Survey & The Cannata Dinner
39th Annual Dealer Survey: Printer Lines
by Scott Cullenby Scott CullenDespite the dominance of A3 and A4 devices in the office, single-function printers keep plugging along. Survey respondents cited twelve different printer brands, including one dealer identifying the discontinued OKI product line.
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Dealer Survey & The Cannata Dinner
39th Annual Dealer Survey: Production Print
by Scott Cullenby Scott CullenThere’s no denying that production print is a valid diversification opportunity, particularly for dealers with the appropriate financial resources.
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Dealer Survey & The Cannata Dinner
39th Annual Dealer Survey: Managed Print Services
by Scott Cullenby Scott CullenMuch to our surprise, this year’s Survey reveals a resurgence of managed print services (MPS).
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Dealer Survey & The Cannata Dinner
39th Annual Dealer Survey: Managed IT
by Scott Cullenby Scott CullenAfter dropping to 43% a year ago, the percentage of dealers offering managed IT services rose to 47% in this year’s Survey.
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Dealer Survey & The Cannata Dinner
39th Annual Dealer Survey: Revenue and Productivity
by Scott Cullenby Scott CullenTo understand the impact of revenue on productivity, we divide total dealer revenue by the average number of salespeople.
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Dealer Survey & The Cannata Dinner
39th Annual Dealer Survey: Acquisition Trends
by Scott Cullenby Scott CullenSince last year’s survey, we’ve seen a modest increase in the percentage of dealers making acquisitions.
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Dealer Survey & The Cannata Dinner
39th Annual Dealer Survey: Diversification Opportunities
by Scott Cullenby Scott CullenAs office technology evolves, dealers that want to remain relevant with customers and continue growing their businesses must diversify their product offerings.
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Technology Trends
A Better A3 Device: Update on New Features and Capabilities
by Noel Wardby Noel WardA3 devices, the too-much-is-never-enough workhorses of office printing, have long been the go-to machines for customers seeking a full set of features and capabilities.
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Hiring & Retention
Take This Job and Shove It: Why Office Technology Dealership Employees Are Walking Away
by Mark Vrunoby Mark VrunoLate country music artist Johnny Paycheck first sang these lyrics 47 years ago: “Take this job and shove it! I ain’t workin’ here no more.”
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Managed IT & SolutionsSecurity
Why October Is Prime Time for Dealers to Strengthen Client Security
by Kate Graggby Kate GraggOctober is Cybersecurity Awareness Month, a perfect time to audit and upgrade your security practices, and if you offer managed IT services, talk to your clients about doing the same.
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General Profiles
CR-CONNECT Dealer Tour: Complete Business Systems Holds Its Own in a Competitive Market
by Scott Cullenby Scott CullenEverybody has to start their career somewhere, and for Matthew Charles, president of Complete Business Systems (CBS) in Arvada, Colorado, that place was selling Xerox copiers for his uncle, who owned a Xerox agency in New York City in 1996.
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Breaking News, Business & Finance
The Cannata Report’s Manic Monday: Office Technology News Highlights
by Scott Cullenby Scott CullenThe Cannata Report’s Manic Monday offers a rapid recap of the previous week’s office technology industry news.
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Video
Fridays with Frank: Frank Shares His Impressions of PRINTING United and Consolidation in Manufacturing
by Scott Cullenby Scott CullenIn the latest episode of Fridays with Frank, Frank G. Cannata offers his unique perspective on the PRINTING United show and weighs in on the impact of Fujifilm and its manufacturing partnerships within the production print and traditional office technology segment.
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Breaking News, Business & Finance
Kelly Office Solutions Acquires Rapid Refill, Expands Market Presence in Raleigh, NC
by Scott Cullenby Scott CullenKelly Office Solutions announced the acquisition of Rapid Refill. This strategic acquisition, effective October 1st, enables Kelly Office Solutions to expand its market presence and connect its operations across North Carolina seamlessly.
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Breaking News, Business & Finance
Crawford Technologies Champions Digital Accessibility Initiatives at the 2024 M-Enabling Summit
by Scott Cullenby Scott CullenCrawford Technologies will participate in the M-Enabling Summit, October 15-17 in Washington, D.C.
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Breaking News, Business & Finance
RingQ Launches Pioneering Cloud Call Center Solution with Integrated UC Features for US Enterprises
by Scott Cullenby Scott CullenRingQ announced the launch of its cloud-based call center solution for businesses across the US.