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Scott graciously lent me this space typically reserved for his editor’s letter so that I can mark our milestone 400th issue. While I say this with tremendous…

With the rapid spread of infection in Europe and the United States, the coronavirus pandemic is driving major transformation in the imaging industry, and it…

The first time I heard the coronavirus alarm bells go off was around mid-January while spending a couple of days in Munich to celebrate my dad’s 91st birthday. We talked…

Life is a precious commodity and should be celebrated by the living, and those that have departed should have their lives remembered…

Service is not an option, even in a pandemic. Just ask Lee Farrell, vice president and general manager, Canon U.S.A., who oversees Canon’s Engineering Services…

Overall, the office equipment market for A3 MFPs was relatively flat even before the COVID-19 pandemic hit our industry. There were some pockets…

Given the generous margins on the sales side of the copier/printer dealership business model, it is easy to focus on sales. Still your dealership’s long-term profitability…

How many dealers were making money with MPS prior to the pandemic? According to The Cannata Report’s 34th Annual Dealer Survey published…

There are no signs of sibling rivalry at Doing Better Business (DBB). The dealership, based in Altoona, Pennsylvania, with offices in six locations, is led by Deb Dellaposta…

Marketing is one of the most fraught line items on a company’s budget. How much to spend? Where to spend it? How much revenue will it bring in? While traditional advertising…

We couldn’t think of a better way to celebrate the release of the 400th issue of The Cannata Report, than by interviewing the man who made it all possible, Frank Cannata. It was a fun…

Earlier this year, we learned Hunter McCarty, executive vice president at RJ Young in Nashville, Tennessee, would be retiring in April. He has had an amazing…

What better way to get to know one’s colleagues and peers in the industry than by peaking at their bookshelves, playlists, and Netflix viewing… 

We’ve reported on a host of topics related to the COVID-19 pandemic via the Business As Unusual posts we have been featuring in recent weeks…

Konica Minolta has announced the availability of Dropbox Business for its bizhub product line. The updated bizhub Connector for Dropbox app now…

No question about it, business sucks right now. But just because business is slow doesn’t mean team members who are still working as well…

Read any good books lately? Binge watching any shows on Netflix? And what’s on your music playlists or podcast playlists while you are working…