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Hello, Tech Support speaking, how can I help? And from this point forward, we expect a conversation with a human being, and, depending on the issue, an appointment…

A year ago, if you had told Andre D’Urbano, executive director, sales and marketing, RISO, Inc., the company would not need to conduct a live product demo ever again…

The second annual ConnectWise SMB State of Cybersecurity report revealed that more than three-quarters of respondents are concerned they will be the target of an attack…

Historically, one of the more interesting findings from our Survey is dealer concerns. Last year, we expanded the number of concerns from 11 to 12 based on reader feedback. The twelfth…

Exhibits 2.1–2.11 Historically, one of the more interesting findings from our Survey is dealer concerns. Last year, we expanded the number of…

Each year, we ask dealers to rate their primary A3 MFP suppliers as “Excellent,” “Very Good,” “Good,” “Fair,” or “Poor.” We then award five points for “Excellent,” four points…

Dealer meetings are an excellent forum for OEMs to update, educate, and create goodwill among their dealer partners. Some meetings occur yearly, but most are scheduled…

With companies such as Brother, Epson, HP, Lexmark, OKI Data, and Xerox offering A4 devices, dealers have an array of options to choose from beyond the Big Six OEMs…

This year’s Survey results were an eye-opener for production print (Exhibit 2.35). There are currently four manufacturers (Canon, Konica Minolta, Ricoh, and Xerox) with full…

The average number of leasing partners among the Big Six dealer universe has not changed in our last three Surveys. It is holding steady at 2.6. A total of 29 different leasing…

This is the seventh year that we have asked dealers to identify the companies—excluding the hardware manufacturers and leasing companies—that provide them with…

For the past three years, we tracked dealer optimism and pessimism in three areas—A3, A4, and production print. This year we decided to simplify things and just asked dealers…

The great thing about visiting with Frank Cannata is that he has a million stories, including fascinating anecdotes about what inspired him to.,. 

If I’ve learned anything during the pandemic, it’s that there is no limit to the creativity of companies and organizations who are reimagining their…

How many labels do you see in a day? Probably a lot more than you think. There are about 230,000 brands in the U.S. market and that translates into a lot of labels on jars…

The textile industry is one of the world’s largest, and it’s also the second largest polluter in the world. One way to make textiles and apparel more eco-friendly is to adopt…

“We’re very fortunate that the decisions we made in good times have really helped us in tough times,” observed Dean Swenson, president of The Swenson Group in Livermore…

John F. Kennedy was the 35th president of the United States. He was born in May 1917 into wealthy circumstances with political ties from both his mother…

Fisher’s Technology has announced Amanda Byrne, former Central Montana regional manager with Fisher’s, was promoted to All Montana Regional Manager…

Today, Veteran’s Day, we celebrate and honor all those alive who have served our country honorably. We recognize Memorial Day as the time to…