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After dropping to 43% a year ago, the percentage of dealers offering managed IT services rose to 47% in this year’s Survey.

To understand the impact of revenue on productivity, we divide total dealer revenue by the average number of salespeople.

Since last year’s survey, we’ve seen a modest increase in the percentage of dealers making acquisitions.

As office technology evolves, dealers that want to remain relevant with customers and continue growing their businesses must diversify their product offerings.

A3 devices, the too-much-is-never-enough workhorses of office printing, have long been the go-to machines for customers seeking a full set of features and capabilities.

Late country music artist Johnny Paycheck first sang these lyrics 47 years ago: “Take this job and shove it! I ain’t workin’ here no more.”

October is Cybersecurity Awareness Month, a perfect time to audit and upgrade your security practices, and if you offer managed IT services, talk to your clients about doing the same.

Everybody has to start their career somewhere, and for Matthew Charles, president of Complete Business Systems (CBS) in Arvada, Colorado, that place was selling Xerox copiers for his uncle, who owned a Xerox agency in New York City in 1996.

The Cannata Report’s Manic Monday offers a rapid recap of the previous week’s office technology industry news.

In the latest episode of Fridays with Frank, Frank G. Cannata offers his unique perspective on the PRINTING United show and weighs in on the impact of Fujifilm and its manufacturing partnerships within the production print and traditional office technology segment.

Kelly Office Solutions announced the acquisition of Rapid Refill. This strategic acquisition, effective October 1st, enables Kelly Office Solutions to expand its market presence and connect its operations across North Carolina seamlessly.

Crawford Technologies will participate in the M-Enabling Summit, October 15-17 in Washington, D.C.

RingQ announced the launch of its cloud-based call center solution for businesses across the US.

 PRINTING United Alliance announced two key leadership appointments. Mark J. Subers has transitioned from overseeing the Expo and events into the position of chief innovation officer at the Alliance; and Chris Curran has assumed the role of group president, Media and Events.

Konica Minolta announced it has been recognized as a brand leader on the Brand Keys 2024 Loyalty Leaders List.

NEXERA released the NEXERA Sales Atlas tool. This latest addition to the NEXERA SaaS platform offers a range of powerful features designed to enhance the effectiveness of sales territory management, market share analysis, and targeted sales efforts.

WiZiX Technology Group, Inc. announced the acquisition of Carbon Copy, Inc. based in Placerville, CA, marking their eighth acquisition to kick off their eighth year in business.

Color-Logic now provides licensed Color-Logic printers and their marketing/sales teams with a suite of tools for explaining and promoting print embellishments to brands, corporate clients, agencies, and design firms.  

Canon Solutions America’s University Inkjet Program is celebrating its fifth year of working to develop the next generation of printing industry professionals, most recently providing students from Clemson University the opportunity to attend July’s thINK Ahead conference in Boca Raton, Florida.

Crawford Technologies announced it has received a Net Promoter ScoreSM (NPS) of +81.

The Cannata Report’s Manic Monday offers a rapid recap of the previous week’s office technology industry news.

In this week’s episode of Fridays with Frank, Frank G. Cannata and Editor-in-Chief Scott Cullen discuss how dealer revenues our trending based on the data in our 39th Annual Dealer Survey.

Konica Minolta announced activities the company engaged in last month to pay homage to our nation’s heroes.

The Federal Open Market Committee (FOMC) cut rates by 50 basis points in September and signaled that it was expecting to cut the fed funds rate an additional 50 basis points in the fourth quarter and 100 basis points in both 2025 and 2026.

Canon U.S.A., Inc. marked its 27th year promoting the Clean Earth Day Initiative, with Canon employees volunteering their time to assist in conservation activities at Bethpage State Park on Sept. 28.