Archives

In the latest episode of Fridays with Frank, Frank G. Cannata addresses the opportunities and challenges presented by textile printing.

ECI Software Solutions celebrates its 25th anniversary. Founded 25 years ago, ECI began as an ecommerce company selling office supplies to online buyers but identified the opportunity to better serve its customers by expanding into business management technology.

Syncro announced the launch of its latest feature, Ticket Sentiment Analysis, as part of its Smart Ticket Management suite.

Konica Minolta announced it has received a prestigious Buyers Lab (BLI) 2024-2025 Pacesetter Award in Education: Professional & IT Services from Keypoint Intelligence.

Canon U.S.A., Inc. and its parent company, Canon Inc., Amazon.com, Inc. and Amazon.com Services LLC, announced that the companies have obtained a default judgment in a lawsuit filed in May 2023 against sellers engaged in the illegal sale of counterfeit “Canon” batteries and chargers.

Square 9 Softworks unveiled its all-new Solutions Marketplace. By introducing a hub to browse third-party and Square 9 offerings, customers can discover new solutions to work in ways best for them and increase their ROI.

Two more major facilities for Lexmark are now certified as CarbonNeutral office sites.

Toshiba America Business Solutions’ announced a new compact and dependable multifunction printer (MFP) for small-to-medium size businesses.     

DocuWare announced the global winners of its annual Digital Leaders Award. This industry award is given to customers who, according to their DocuWare Partner, represent an enterprise content management (ECM) best use case in their region.

Epson America, Inc. added two new A3 color devices to its WorkForce Pro business print portfolio, the EM-C7100 color MFP and the EP-C7000 color printer.

Konica Minolta announced it has been recognized by NJBIZ as an organization committed to supporting and elevating female employees in New Jersey.

Square 9 Softworks unveiled its next-generation IIM platform. Building on the success of its award-winning predecessor, GlobalSearch Go offers a flexible IIM experience helping organizations work more efficiently by tailoring to their own unique work experience.

Color-Logic has expanded its footprint in the conventional and digital metal decorating market.  

After a successful introduction in the U.S. and Mexico this September, Katun is expanding the Arivia product line to several key European markets.

The Cannata Report’s Manic Monday offers a rapid recap of the previous week’s office technology industry news.

Upward Mobility is the theme of the 39th Annual Dealer Survey featured in our October issue. Based on the results, a positive trend emerges: most dealers are thriving in the current environment.

In this week’s episode of Fridays with Frank, Frank G. Cannata shares his thoughts about a recent presentation he heard at a dealer group meeting and a comment that was made that he disagreed with.

Part II of our Annual Dealer Survey is my favorite part of the Survey because dealers rate their partners as Excellent, Very Good, Good, Fair, or Poor, and they include comments to support those ratings.

Although the sale and use of office digital MFPs have been sluggish due to the global trend toward paperless offices, the sale and use of production printers continue to grow.

The shift towards accessibility presents a unique opportunity for managed print services providers.

A4s have become faster and more durable, and the print quality has improved with each new model. So why don’t these devices get more respect?

Don’t underestimate the perseverance of the office technology dealer channel based on our annual dealer survey.

The three leading challenges within the entire dealer universe comprising our Survey were declining clicks (27%), hiring and retention (18%), and maintaining profitability (16%).

Until this year, we began Part II of our Annual Dealer Survey examining “Areas of Greatest Concern.”

We ask dealers to rate their primary A3 MFP suppliers as “Excellent,” “Very Good,” “Good,” “Fair,” or “Poor.”