Hytec Dealer Services has honed a hard-earned reputation in the channel for service excellence.
Every electrically powered widget in the known universe bears the same warning: “No user-serviceable parts inside.” Considering such notices as advisory rather prohibitive, I routinely open stuff up. And I find circuit boards. They are definitely not serviceable by me. So, I send the ailing device out for repair. If it is some form of office technology, it may well wind up at Hytec Dealer Services, a place not intimidated by diodes, microprocessors, and through-hole or surface-mount circuit boards.
A good service tech will tell you a circuit board is less than happy because a part has failed. That failed part may occupy only a tiny space on a circuit board, yet it is often faster and more efficient to replace the entire board. Sometimes, new parts are no longer available, but an equivalent part will work just as well. This is the nature of electronics.
Many components on a circuit board are used in devices from different manufacturers or entirely different products, making it easy for Hytec Dealer Services to send out a refurbished board while repairing a defective one that will go out to another customer. Hytec Dealer Services’ overnight exchange program is geared to the needs of office technology dealers and reflects the company’s belief in sustainability and efficiency through part reuse. Here’s how it works.
Exchange Service
After narrowing down the trouble spot, a dealer or service tech can call Hytec Dealer Services and explain the problem. Then the dealer completes a PDF of the repair order and electronically sends it to Hytec Dealer Services, all from the company’s website.
The refurbished board arrives the following business day. The tech installs it and gets the customer up and running while the dealer sends the offending board back, post-paid, in packaging provided by Hytec Dealer Services. This reduces circuit board replacement costs while helping improve a dealer’s first-call effectiveness. There’s minimal downtime for the customer, which increases the dealer’s value to the customer. This also addresses the company’s concerns about e-waste and maximizing component utility.
No, Your Techs Can’t Always Do It Themselves
Maybe you or one of your techs has a degree or two in electrical engineering, making you or your tech sufficiently savvy to repair the innards of a machine. But there are probably better things to do. Yet even if you like tackling electronic challenges, you may not have a quality infrastructure that ensures your work will meet customer expectations.
Focused solely on electronic repairs, Hytec Dealer Services has an infrastructure that includes standard work practices, testing of repaired parts, independent quality inspection, and more. Taking the repair process a step further, the company’s power supply products not only prevent issues from arising but can monitor and resolve power problems. This enhances equipment longevity and is in keeping with the company’s mission of reducing environmental impact and e-waste.
Parts Galore
A circuit board is one thing, but many devices, including many an office technology vendor does not offer, may require larger parts that should be replaced. Hytec Dealer Services’ website has a link to the company’s parts catalog, where a dealer may be able to find an otherwise elusive part that will bring an ailing machine back to life and solve a customer’s dilemma. You just need to plug in the make and model of the device and what part is needed, all things your tech will know.
All your customers really care about is having their devices repaired. By using a company that specializes in repairing electronic machines, you have the assurance that comes with using a firm that has been in operation for more than 40 years and works to make your job easier.
If you’re using an outside parts and service provider, you probably want a way to track your spending on work that doesn’t take place in your shop. Hytec Dealer Services can help here, too. “A plus for dealers is Hytec’s customized reports that analyze a dealer’s data to identify missed opportunities,” said Emily Rodriguez, sales manager for Hytec’s Dealer Division. “This helps dealers reduce service and parts costs. Getting started is as easy as contacting Hytec and requesting a customized report to see how savings can be maximized.”
