LD Products Channel Partner Division announced it is extending their free Gold Line replacement cartridge warranty service to cover faulty cartridges from other OEM or aftermarket vendors.
Now any dealer can experience the Imaging Channel’s Gold Standard firsthand. Simply contact the Channel Partner team and they will replace any vendor’s faulty toner cartridge with an award-winning Gold Line cartridge for free.
While other vendors invoice to replace faulty cartridges and only issue credits once a ‘faulty’ cartridge has been returned and evaluated, all Gold Line cartridge replacements are shipped free as part of their Lifetime Guarantee and Hassle Free warranty management process.
“We have been listening to feedback from newly onboarded dealers and they keep telling us how unbelievably easy our warranty service is compared to our competitors. Therefore we decided to extend that service to any dealer even if they don’t buy from us today,” said Christian Pepper, president of the LD Channel Partner Division, “We invite anyone to put our service to the test and compare us to their current vendor the next time they need to replace a faulty cartridge. Our team will immediately ship out a new Gold Line cartridge for free, that same day. We never invoice for our replacement cartridges and Gold Line customers enjoy a lifetime guarantee on all of our cartridges.”
Longtime customers have also been commenting about the company’s first-rate quality and service too:
Mike Guerin, VP of field service at Ray Morgan Company, a Gold Line customer since 2019 added “One of the major reasons we switched to Gold Line was because of the simplicity of their warranty management process. When we were with a different vendor, it was a lot more work for our purchasing staff to request a replacement cartridge and then follow their processes to return the faulty unit and obtain a credit. All of that work was eliminated when we started using the Gold Line and we haven’t looked back.” In fact, since we began using the Gold Line in 2019, our overall return rate has been less than 0.1% which is comparable to OEM.
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