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2014 ANNUAL DEALER SURVEY (PART I)

2014 Annual Dealer Survey Results and Analysis (Part I)

 EXECUTIVE SUMMARY By Frank G. Cannata

SOLUTIONS SPECIALISTS

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2014 Annual Dealer Survey Results and Analysis (Part I)

OPEN CHANNELS By Frank G. Cannata

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3 Top Women Manufacturing Executives LEADING LADIES By Frank G. Cannata

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2014 Dealer Profile Series REPEAT BUSINESS SYSTEMS By Frank G. Cannata

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2014 ANNUAL DEALER SURVEY: MULTIPLE LINES

Exhibits 1.1–1.2 This year we altered the question about the different lines that were carried. We segregated A3 and A4 usage. In previous years, lines per dealer were influenced by the number of dealers who selected an A4 MFP provider as a second, third or fourth line. We felt by separating A3 and A4, it would more accurately reflect the impact of the A4 MFP. The result is this year’s results

2014 ANNUAL DEALER SURVEY: DEDICATION

  When we examine the results in this chart, it is not too difficult to notice the trend line over the past several years. We would like to note that there have been some anomalies that can be best explained by the particular makeup of respondents in a particular year. For example, in 2009 for Toshiba, in 2010 for Sharp and Ricoh Family Group, and in 2011 for KYOCERA, you can clearly see the

2014 ANNUAL DEALER SURVEY: REVENUE

  We’d like to note that the increases in revenue versus previous years is truly amazing. In our analysis, we cull out the survey responses that don’t make much sense, including those that are vastly overestimated. However, for this year, we did see less of the creative revenue reporting compared with prior years.   One factor to be considered in reporting average dealer salesperson

2014 ANNUAL DEALER SURVEY: ACQUISITIONS

This is the fourth year we have asked if dealers have engaged in acquisitions to expand their businesses. Beginning with our 2013 survey, we added a second question to determine how many how many dealerships a dealer had acquired, as well as the total revenue of those same acquisitions. The following exhibits display the results of our acquisition-focused questions. They reveal much about what is