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2014 ANNUAL DEALER SURVEY (PART II)

2014 Annual Dealer Survey Results and Analysis (Part II)

 EXECUTIVE SUMMARY By Frank G. Cannata

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2014 Annual Dealer Survey Results and Analysis (Part I)

OPEN CHANNELS By Frank G. Cannata

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2014 Dealer Profile Series REPEAT BUSINESS SYSTEMS By Frank G. Cannata

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Executive Summary (2014 Dealer Survey Part II)

For the first time, we asked dealers this year to rate their A3 and A4 suppliers separately. The results revealed some consistencies among the A3 vendors and made clear that dealers like their A4 manufacturers a little less, with the exception of Muratec, which has been at or near the top of dealer ratings for many years. Across the past four surveys, the four top-rated leasing companies ha

Dealers Rate A3 Suppliers (2014 Dealer Survey Part II)

Let’s begin with the major or A3 MFP suppliers, or the “Big Six” as we like to call them: Canon, Konica Minolta, KYOCERA, Ricoh Family Group, Sharp and Toshiba. How do manufacturers feel about their major suppliers? By looking at the results in Exhibits 2.1 and 2.2, we can see that dealers feel generally positive about their primary manufacturers. In our opinion, that positive sent

Leasing: Overview (2014 Dealer Survey Part II)

After analyzing the leasing companies, we came up with some nebulous data at first glance. Toshiba and Sharp dealers highly value their relationships with their leasing partners. Using our 5-point rating system (Excellent – 5.0; Very Good – 4.0; Good – 3.0; Fair – 2.0; Poor – 1.00, dealers gave them high marks with a 4.39 and 4.32, respectively. In last year’s survey, Toshiba

Service and Solution Partners (2014 Dealer Survey Part II)

A majority of our survey responses and analysis revealed an increasingly more aggressive move toward a services orientation. In response, we wanted to include a new section that identifies who dealers consider to be their best service and solution providers (or alternate suppliers) — aside from leasing companies — and what services they deemed very important to their business. We ask